Office of the CIO
Mark D. Henderson
Vice Chancellor and Chief Information Officer
As chief information officer, Mark Henderson is responsible for the development, implementation, and delivery of technology that supports the academic, business, and research missions of the University and its more than 40,000 students, researchers, faculty, and staff across five campuses. He oversees more than 300 full-time and 150 student staff in Information Technology that manage Pitt's central IT functions and services—including:
- Pitt's secure and reliable network infrastructure, including PittNet Wi-Fi in all academic and administrative buildings, along with a Network Operations Center that maintains 24/7 monitoring for central and departmental servers
- Software licensing and packages made available to students, faculty, staff, and departments at little to no cost
- A University Data Warehouse that enables administrators to access a consistent set of key data points for strategic assessment and planning
- The My Pitt website used by students, faculty, and staff for single sign-on delivery of a broad range of web-based University applications and services
Henderson serves on the board of directors for the Urban League of Greater Pittsburgh, as well as the Keystone Initiative for Network Based Education and Research (KINBER), Pennsylvania’s only statewide research, education, and community network, which serves a collaborative community of more than 135 education, healthcare, economic development, libraries, government, and public media organizations. He is also a member of the board for Meta Mesh Wireless Communities, a University partner in providing free, high-speed internet access to families in participating school districts across the region.
Henderson has more than 30 years of experience in higher education and private-sector information technology. He previously served as chief information officer at University of Illinois Urbana-Champaign. There he created and leveraged technologies to fulfill the university’s strategic plan, implemented efficiency initiatives, and partnered IT staff with faculty members to improve support and also win research grants from government-based and private grant institutions. Prior to arriving at the University of Illinois, Henderson was interim vice president and chief information officer for information technology services at Case Western Reserve University. His other roles in higher education include serving as the interim vice president and chief information officer at the University of Maryland and director of infrastructure services at the University of Cincinnati.
Private sector appointments include GE, where he worked as a leader in Global Shops IT Operations and Global Network Operations, Westinghouse Electric Corporation, and Proctor & Gamble.