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Pitt Information Technology provides innovative IT services that support learning, teaching, research, and business at the University of Pittsburgh. Among the many services that we offer are data networking, security, telephone and voice systems, and the My Pitt website. Our Network Operations Center provides secure hosting and monitoring services for enterprise-wide applications and network services. Our enterprise solutions, including Pitt Email and Calendar (Outlook), network-based firewalls, and web hosting bring the high reliability and consistent security required by the University. End-user support is available around the clock through the 24/7 IT Help Desk and is supplemented with a number of specialized, onsite support programs. We also offer software packages to students, faculty, and staff at no cost or reduced cost through Software Distribution Services.
Of course, behind all the technology are many talented and highly-skilled professionals with expertise in networking, telecommunications, application development, information security, computing operations, end-user support, and other technology-related areas. Their work has received both local and national awards.
Office of the CIO
Mark D. Henderson, vice chancellor and chief information officer, is responsible for the development, implementation, and delivery of technology. Technology that supports the academic, business, and research missions of the University and its more than 40,000 students, researchers, faculty, and staff across five campuses.
IT Vision and Strategy
Our IT Vision and Strategy will guide the role of information technology in advancing the University’s mission—driven by input from students, faculty, staff, community members, and partners.
Pitt IT Service Framework
We strive to advance the University’s mission by championing our Service Framework, which defines our Common Purpose and Service Standards. Our collective efforts to incorporate these ideals into our daily interactions with each other and those we serve will help Pitt IT become recognized as a leader in customer service at the University, the region, and beyond.
Information Technology Advisory Committee
The Information Technology Advisory Committee is intended to foster creation of a culture of innovation, customer focus, partnerships with all areas of the University community, continuous improvement, and rapid delivery of needed services through central or distributed IT services.
The 24/7 IT Help Desk is the single-point of contact for all of your technology-related questions. Our Help Desk analysts are always available–24 hours a day, seven days a week, 365 days a year.