Pitt IT Service Framework | Information Technology | University of Pittsburgh
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Pitt IT Service Framework

We strive to advance the University’s mission by championing our Service Framework, which defines our Common Purpose and Service Standards. Our collective efforts to incorporate these ideals into our daily interactions with each other and those we serve will help Pitt IT become recognized as a leader in customer service at the University, the region, and beyond.

Our Common Purpose

We create experiences that delight, inspire, and empower people to impact education, research, and the broader community.

Our Service Standards

Security

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Ensure safe and secure information systems.

  • Always consider security of everyone’s information first.
  • Protect and respect the privacy of the customer.
  • Be aware of and report potentially malicious behavior.
  • Promote security best practices.

Connection

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Serve our customers, partners, colleagues, and community with empathy, respect, and courtesy.

  • Personalize the experience you provide to others.
  • Be pleasant, respectful, patient, and approachable.
  • Seek out other points of view and collaborate wherever possible.
  • Work as a team and reach across the aisle to both discover and provide answers.

Reliability

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Deliver a consistent and trustworthy experience.

  • Respond promptly to everyone’s requests.
  • Keep commitments when they are made.
  • Follow policies, processes, and procedures.
  • Perform services accurately and dependably.

Resourcefulness

Go above and beyond to find efficient and clever ways to deliver solutions.

  • Exhaust ALL available resources to “get to yes.”
  • Anticipate operational and business needs and be flexible to change.
  • Identify opportunities to gain productivity and reduce duplication of effort.
  • Continually learn and develop as an employee.