24/7 Help Desk
The 24/7 Help Desk is the central point of contact for information technology service requests including all systems administered by Computing Services and Systems Development (CSSD). Request support via an online form, email, or through a Live Chat feature available on technology.pitt.edu and My Pitt (my.pitt.edu). Alternately, you may call (412) 624-HELP (4357). Requests are answered 24/7 and individual help requests are tracked by a unique case (formerly ticket) ID number.
Help Cases (Tickets)
On February 28, 2018, CSSD implemented a new enterprise service desk system to track technology help requests. This system tracks requests as cases. The previous system tracked requests as tickets. Any follow-up emails sent by the service desk system will refer to requests by Case ID#, although support staff may still refer to requests as tickets.
We're with you, 24 hours a day, seven days a week. Use one of the methods below–we're here to answer your technology-related questions: