Walk-In Support Desks | Information Technology | University of Pittsburgh
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Walk-In Support Desks

Walk-In Support Desks, Check-In Support, and In-Room Support

Walk-In Support Desk

Pitt Information Technology operates Walk-In Support Desks for students, faculty, and staff at two Pittsburgh campus locations. Stop by during normal business hours to meet with a Pitt IT technical consultant for help with:

  • Connecting to PittNet Wi-Fi, configuring a smartphone or tablet to receive Pitt Email, installing Microsoft Office, or changing passwords (both locations)
  • Virus removal, connecting to Pitt Print Stations, installing or repairing software, and fixing operating systems (University Store on Fifth only)
  • Individual students, faculty or staff members may purchase software for personal use (University Store on Fifth only)
  • Departments can purchase software for professional use on Universtiy Computers (University Store on Fifth only)

Note: Hardware repair is not available. Please bring your device's power cord and your Pitt ID with you.

Walk-In Support Desk at the University Store on Fifth

Spring Term Hours (April 19–27, 2019) and Sunday, April 28, 2019

Friday, April 19 Saturday, April 20 Sunday, April 21 Monday, April 22–Wednesday, April 24 Thursday, April 25 Friday, April 26 Saturday, April 27 Sunday, April 28
8:30 a.m.–
5 p.m.
10 a.m.–
5 p.m.
Noon–
4 p.m.
8:30 a.m.–
8 p.m.
8:30 a.m.–
7 p.m.
8:30 a.m.–
5 p.m.
10 a.m.–
5 p.m.
8:30 a.m.–
3 p.m.

Interim and Summer Term Hours (April 29–August 10, 2019)

Sunday Monday Tuesday Wednesday Thursday Friday Saturday
Noon–
4 p.m.
9 a.m.–
6 p.m.
9 a.m.–
6 p.m.
9 a.m.–
6 p.m.
9 a.m.–
6 p.m.
9 a.m.–
5 p.m.
10 a.m.–
5 p.m.

Walk-In Support Desk in Litchfield Towers Lobby

Spring Term Hours (April 19–27, 2019)

Friday, April 19 Saturday, April 20 Sunday, April 21 Monday, April 22 Tuesday, April 23 Wednesday, April 24 Thursday, April 25 Friday, April 26 Saturday, April 27
2 p.m.–
6 p.m.
CLOSED 4 p.m.–
9 p.m.
2 p.m.–
8 p.m.
2:30 p.m.–
8 p.m.
2 p.m.–
8 p.m.
3 p.m.–
8 p.m.
2:30 p.m.–
6 p.m.
CLOSED

Interim and Summer Term Hours (April 28–August 10, 2019)

The Litchfield Towers Lobby location will be closed during the entire Summer term.


The University’s Walk-In Support Desks were recognized by University Business's national “Models of Efficiency” program, which honors colleges and universities that meet the higher education business and technology challenges of today’s campus.

Check-In Support

If operating system repair is necessary or repairs require more time than an in-person appointment allows, students may drop off their computers and pick them up once repairs have been completed.

In-Room Appointments

Call the 24/7 IT Help Desk at 412-624-HELP (4357) to schedule an in-room appointment for game console setups, wired connections, and port issues in residence halls.