Drop-In and Virtual Support | Information Technology | University of Pittsburgh

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Drop-In and Virtual Support

Phone, email, and chat are very useful, but sometimes it’s more convenient to get help in person. Pitt IT operates both Drop-In and Virtual Support to provide hands-on help for the personal devices of students, faculty, and staff. From setting up a new computer or tablet with Pitt resources to trouble-shooting a thorny issue, a Technical Consultant can provide the personal support you need.

There are two Drop-In Support locations: Litchfield Towers lobby and the University Store on Fifth. You can schedule a Virtual Support trouble-shooting appointment via Zoom using the link below.

Schedule a Virtual Support appointment

Available Services

  • Device Setup (all locations):
    Get help with connecting to Wi-Fi, configuring a smartphone or tablet to receive Pitt Email, installing Microsoft Office, connecting to Pitt Print Stations, or changing passwords.
  • System Troubleshooting (University Store and Virtual Support)*:
    Get help with virus removal, installing software, or repairing software.
  • Drop-Off Service (University Store on Fifth only)*:
    If an operating system repair is necessary or repairs require more time, drop off your computer and pick it up once the repairs are completed.

Please bring your device's power cord and Pitt ID with you to Drop-In Support or stay connected and available throughout a Virtual Support consultation.

*Note: Hardware repair is not available. For assistance with University-owned equipment, contact your unit's IT staff directly. For personal devices, The University Store Repair Center offers free diagnostics for students, faculty, and staffseparate from Pitt IT Drop-In Support.

​The University’s Drop-In Support was recognized by University Business's national “Models of Efficiency” program, which honors institutions that meet the business and technology challenges of today’s campus.