Walk-In and Drop-Off Support
Walk-In Support Desks
Pitt Information Technology operates Walk-In Support Desks for students, faculty, and staff on the Pittsburgh campus. There are two convenient locations: at the University Store on Fifth and in the lobby of Litchfield Towers.
Stop by during normal business hours to meet with a Pitt IT technical consultant for help with:
- Connecting to Wi-Fi, configuring a smartphone or tablet to receive Pitt Email, installing Microsoft Office, or changing passwords (both locations)
- Virus removal, connecting to Pitt Print Stations, installing or repairing software, and fixing operating systems (University Store on Fifth only)
- Purchase software for personal use (individuals) or purchase software for professional use on University Computers (departments) at the University Store on Fifth
Note: Hardware repair is not available. Please bring your device's power cord and your Pitt ID with you.
Walk-In Support Desk at the University Store on Fifth
Fall Term (September 1–December 14, 2019)
| Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday |
|---|---|---|---|---|---|---|
| Noon– 4 p.m. |
8:30 a.m.– 6 p.m. |
8:30 a.m.– 6 p.m. |
8:30 a.m.– 8 p.m. |
8:30 a.m.– 6 p.m. |
8:30 a.m.– 5 p.m. |
10 a.m.– 5 p.m. |
Walk-In Support Desk in Litchfield Towers Lobby
Fall Term (September 1–December 14, 2019)
| Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday |
|---|---|---|---|---|---|---|
| 4 p.m.– 9 p.m. |
3 p.m.– 9 p.m. |
3 p.m.– 9 p.m. |
3 p.m.– 9 p.m. |
3 p.m.– 9 p.m. |
3 p.m.– 9 p.m. |
CLOSED |
The University’s Walk-In Support Desks were recognized by University Business's national “Models of Efficiency” program, which honors institutions that meet the business and technology challenges of today’s campus.
Drop-Off Support
If an operating system repair is necessary or repairs require more time, you can drop off your computer and pick it up once the repairs are completed.