Drop-In and Virtual Support | Information Technology | University of Pittsburgh

Drop-In and Virtual Support

NOTE: Drop-In Support is open Monday to Saturday from 10 a.m. to 3 p.m. Use the Virtual Support service for hands-on, one-on-one support over Zoom.

Phone, email, and chat are very useful, but sometimes it’s more convenient to get help in person. Pitt IT operates both Drop-In and Virtual Support to provide "hands-on" help for the personal devices of students, faculty, and staff. From setting up a new computer or tablet with Pitt resources, to trouble-shooting a thorny issue, a Technical Consultant can provide the personal support you need.

Available Services

  • Device Set-up (all locations):
    Connecting to Wi-Fi, configuring a smartphone or tablet to receive Pitt Email, installing Microsoft Office, connecting to Pitt Print Stations or changing passwords
  • System Troubleshooting (University Store and Virtual Support)*:
    Get help with virus removal, installing software, or repairing software
  • Drop-Off Service (University Store on Fifth only)*:
    If an operating system repair is necessary or repairs require more time, drop off your computer and pick it up once the repairs are completed
  • Purchase or pick up software (University Store on Fifth only):
    Buy or pick up the media/manuals for software purchased for personal use (individuals) or professional use on University Computers (departments)

Please bring your device's power cord and Pitt ID with you to Drop-In Support or stay connected and available throughout a Virtual Support consultation.

* Note: Hardware repair is not available. For assistance with University-owned equipment, contact your unit's IT staff directly.

​The University’s Drop-In Support was recognized by University Business's national “Models of Efficiency” program, which honors institutions that meet the business and technology challenges of today’s campus.