Walk-In Support Desks | Information Technology | University of Pittsburgh
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Walk-In Support Desks

Walk-In Support Desks, Check-In Support, and In-Room Support

Walk-In Support Desk

Pitt Information Technology operates Walk-In Support Desks for students, faculty, and staff at two Pittsburgh campus locations. Stop by during normal business hours to meet with a Pitt IT technical consultant for help with:

  • Connecting to PittNet Wi-Fi, configuring a smartphone or tablet to receive Pitt Email, installing Microsoft Office, or changing passwords (both locations)
  • Virus removal, connecting to Pitt Print Stations, installing or repairing software, and fixing operating systems (University Store on Fifth only)
  • Individual students, faculty or staff members may purchase software for personal use (University Store on Fifth only)
  • Departments can purchase software for professional use on Universtiy Computers (University Store on Fifth only)

Note: Hardware repair is not available. Please bring your device's power cord and your Pitt ID with you.

Walk-In Support Desk at the University Store on Fifth

Spring Semester Hours (Jan. 7–April 27, 2019)

Sunday Monday Tuesday Wednesday Thursday Friday Saturday
Noon–
4 p.m.
8:30 a.m.–
6 p.m.
8:30 a.m.–
6 p.m.
8:30 a.m.–
8 p.m.
8:30 a.m.–
6 p.m.
8:30 a.m.–
5 p.m.
10 a.m.–
5 p.m.

Walk-In Support Desk in Litchfield Towers Lobby

Spring Semester Hours (Jan. 7–April 27, 2019)

Sunday Monday Tuesday Wednesday Thursday Friday Saturday
4 p.m.–
9 p.m.
2 p.m.–
9 p.m.
2 p.m.–
9 p.m.
2 p.m.–
9 p.m.
2 p.m.–
9 p.m.
2 p.m.–
6 p.m.
CLOSED

The University’s Walk-In Support Desks were recognized by University Business's national “Models of Efficiency” program, which honors colleges and universities that meet the higher education business and technology challenges of today’s campus.

Check-In Support

If operating system repair is necessary or repairs require more time than an in-person appointment allows, students may drop off their computers and pick them up once repairs have been completed.

In-Room Appointments

Call the 24/7 IT Help Desk at 412-624-HELP (4357) to schedule an in-room appointment for game console setups, wired connections, and port issues in residence halls.