Walk-In and Drop-Off Support | Information Technology | University of Pittsburgh

Walk-In and Drop-Off Support

NOTE: In support of the University's COVID-19 mitigation efforts, the Walk-In Support Desk will be closed until social distancing measures have been lifted. Please contact the 24/7 IT Help Desk by phone, chat, email, or online form to request remote support.

Walk-In Support Desks

Phone, email, and chat are very useful, but sometimes it’s more convenient to get help in person. Pitt Information Technology operates Walk-In Support Desks to provide hands-on support for the personal devices of students, faculty, and staff. There are two convenient locations on the Pittsburgh campus: at the University Store on Fifth and in the lobby of Litchfield Towers.

Stop by during normal business hours to meet with a Pitt IT technical consultant for help:

  • Connecting to Wi-Fi, configuring a smartphone or tablet to receive Pitt Email, installing Microsoft Office, connecting to Pitt Print Stations or changing passwords (both locations)
  • Students can get help with virus removal, installing or repairing software, and fixing operating systems (University Store on Fifth only)
  • Purchase software for personal use (individuals) or picking up software purchased for professional use on University Computers (departments) at the University Store on Fifth
  • Note: Hardware repair is not available. Please bring your device's power cord and your Pitt ID with you. For assistance with University-owned equipment, contact your unit's IT staff directly.

​The University’s Walk-In Support Desks were recognized by University Business's national “Models of Efficiency” program, which honors institutions that meet the business and technology challenges of today’s campus.

Walk-In Support Desk at the University Store on Fifth

Closed until social distancing recommendation is lifted.

Walk-In Support Desk in Litchfield Towers Lobby

Closed until social distancing recommendation is lifted.

Drop-Off Support for Students (Closed)

If an operating system repair is necessary or repairs require more time, students can drop off their computer and pick it up once the repairs are completed.