Walk-In and Drop-Off Support
Walk-In Support Desks
Pitt Information Technology operates Walk-In Support Desks for students, faculty, and staff on the Pittsburgh campus. There are two convenient locations: at the University Store on Fifth and in the lobby of Litchfield Towers.
Stop by during normal business hours to meet with a Pitt IT technical consultant for help with:
- Connecting to Wi-Fi, configuring a smartphone or tablet to receive Pitt Email, installing Microsoft Office, or changing passwords (both locations)
- Virus removal, connecting to Pitt Print Stations, installing or repairing software, and fixing operating systems (University Store on Fifth only)
- Purchase software for personal use (individuals) or purchase software for professional use on University Computers (departments) at the University Store on Fifth
Note: Hardware repair is not available. Please bring your device's power cord and your Pitt ID with you.
Walk-In Support Desk at the University Store on Fifth
Summer Term and Interim Hours (April 29–August 18, 2019)
| Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday |
|---|---|---|---|---|---|---|
| Noon– 4 p.m. |
9 a.m.– 6 p.m. |
9 a.m.– 6 p.m. |
9 a.m.– 6 p.m. |
9 a.m.– 6 p.m. |
9 a.m.– 5 p.m. |
10 a.m.– 5 p.m. |
Welcome Week 2019 (August 19-25, 2019)
| Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday |
|---|---|---|---|---|---|---|
| 8:30 a.m.– 8 p.m. |
8:30 a.m.– 8 p.m. |
8:30 a.m.– 8 p.m.. |
8:30 a.m.– 8 p.m.. |
8:30 a.m.– 6 p.m. |
8:30 a.m.– 5 p.m. |
10 a.m.– 5 p.m. |
Walk-In Support Desk in Litchfield Towers Lobby
Summer Term and Interim Hours (April 28–August 18, 2019)
The Litchfield Towers Lobby location will be closed during the entire summer term.
Welcome Week 2019 (August 19-25, 2019)
| Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday |
|---|---|---|---|---|---|---|
| 11 a.m.– 8 p.m. |
11 a.m.– 8 p.m. |
11 a.m.– 8 p.m. |
11 a.m.– 8 p.m. |
11 a.m.– 6 p.m. |
11 a.m.– 5 p.m. |
3 p.m.– 9 p.m. |
The University’s Walk-In Support Desks were recognized by University Business's national “Models of Efficiency” program, which honors institutions that meet the business and technology challenges of today’s campus.
Drop-Off Support
If an operating system repair is necessary or repairs require more time, you can drop off your computer and pick it up once the repairs are completed.