Walk-In Support Desks
Walk-In Support Desks, Check-In Support, and In-Room Support
Pitt Information Technology operates Walk-In Support Desks for students, faculty, and staff at two Pittsburgh campus locations. Stop by during normal business hours to meet with a Pitt IT technical consultant for help with:
- Connecting to PittNet Wi-Fi, configuring a smartphone or tablet to receive Pitt Email, installing Microsoft Office, or changing passwords (both locations)
- Virus removal, connecting to Pitt Print Stations, installing or repairing software, and fixing operating systems (University Store on Fifth only)
- Individual students, faculty or staff members may purchase software for personal use (University Store on Fifth only)
- Departments can purchase software for professional use on Universtiy Computers (University Store on Fifth only)
Note: Hardware repair is not available. Please bring your device's power cord and your Pitt ID with you.
Walk-In Support Desk at the University Store on Fifth
Spring Term Hours (April 19–27, 2019) and Sunday, April 28, 2019
| Friday, April 19 | Saturday, April 20 | Sunday, April 21 | Monday, April 22–Wednesday, April 24 | Thursday, April 25 | Friday, April 26 | Saturday, April 27 | Sunday, April 28 |
|---|---|---|---|---|---|---|---|
| 8:30 a.m.– 5 p.m. |
10 a.m.– 5 p.m. |
Noon– 4 p.m. |
8:30 a.m.– 8 p.m. |
8:30 a.m.– 7 p.m. |
8:30 a.m.– 5 p.m. |
10 a.m.– 5 p.m. |
8:30 a.m.– 3 p.m. |
Interim and Summer Term Hours (April 29–August 10, 2019)
| Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday |
|---|---|---|---|---|---|---|
| Noon– 4 p.m. |
9 a.m.– 6 p.m. |
9 a.m.– 6 p.m. |
9 a.m.– 6 p.m. |
9 a.m.– 6 p.m. |
9 a.m.– 5 p.m. |
10 a.m.– 5 p.m. |
Walk-In Support Desk in Litchfield Towers Lobby
Spring Term Hours (April 19–27, 2019)
| Friday, April 19 | Saturday, April 20 | Sunday, April 21 | Monday, April 22 | Tuesday, April 23 | Wednesday, April 24 | Thursday, April 25 | Friday, April 26 | Saturday, April 27 |
|---|---|---|---|---|---|---|---|---|
| 2 p.m.– 6 p.m. |
CLOSED | 4 p.m.– 9 p.m. |
2 p.m.– 8 p.m. |
2:30 p.m.– 8 p.m. |
2 p.m.– 8 p.m. |
3 p.m.– 8 p.m. |
2:30 p.m.– 6 p.m. |
CLOSED |
Interim and Summer Term Hours (April 28–August 10, 2019)
The Litchfield Towers Lobby location will be closed during the entire Summer term.
The University’s Walk-In Support Desks were recognized by University Business's national “Models of Efficiency” program, which honors colleges and universities that meet the higher education business and technology challenges of today’s campus.
Check-In Support
If operating system repair is necessary or repairs require more time than an in-person appointment allows, students may drop off their computers and pick them up once repairs have been completed.
In-Room Appointments
Call the 24/7 IT Help Desk at 412-624-HELP (4357) to schedule an in-room appointment for game console setups, wired connections, and port issues in residence halls.