Walk-In and Drop-Off Support
Walk-In Support Desks
Phone, email, and chat are very useful, but sometimes it’s more convenient to get help in person. Pitt Information Technology operates Walk-In Support Desks to provide hands-on support for the personal devices of students, faculty, and staff. There are two convenient locations on the Pittsburgh campus: at the University Store on Fifth and in the lobby of Litchfield Towers.
Stop by during normal business hours to meet with a Pitt IT technical consultant for help:
- Connecting to Wi-Fi, configuring a smartphone or tablet to receive Pitt Email, installing Microsoft Office, connecting to Pitt Print Stations or changing passwords (both locations)
- Students can get help with virus removal, installing or repairing software, and fixing operating systems (University Store on Fifth only)
- Purchase software for personal use (individuals) or picking up software purchased for professional use on University Computers (departments) at the University Store on Fifth
Note: Hardware repair is not available. Please bring your device's power cord and your Pitt ID with you. For assistance with University-owned equipment, contact your unit's IT staff directly.
Walk-In Support Desk at the University Store on Fifth
First Week of Spring Term (January 6–12, 2020)
| Monday, Jan. 6 | Tuesday, Jan. 7 | Wednesday, Jan. 8 | Thursday, Jan. 9 | Friday, Jan. 10 | Saturday, Jan. 11 | Sunday, Jan. 12 |
|---|---|---|---|---|---|---|
| 8:30 a.m.– 8 p.m. |
8:30 a.m.– 8 p.m. |
8:30 a.m.– 8 p.m. |
8:30 a.m.– 8 p.m. |
8:30 a.m.– 6 p.m. |
8:30 a.m.– 5 p.m. |
10:30 a.m.– 5 p.m. |
Spring Term (January 13–April 26, 2020)
| Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday |
|---|---|---|---|---|---|---|
| Noon– 4 p.m. |
8:30 a.m.– 6 p.m. |
8:30 a.m.– 6 p.m. |
8:30 a.m.– 8 p.m. |
8:30 a.m.– 6 p.m. |
8:30 a.m.– 5 p.m. |
10 a.m.– 5 p.m. |
Walk-In Support Desk in Litchfield Towers Lobby
Spring Term (January 6–April 26, 2020)
| Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday |
|---|---|---|---|---|---|---|
| 4 p.m.– 9 p.m. |
3 p.m.– 9 p.m. |
3 p.m.– 9 p.m. |
3 p.m.– 9 p.m. |
3 p.m.– 9 p.m. |
3 p.m.– 6 p.m. |
CLOSED |
The University’s Walk-In Support Desks were recognized by University Business's national “Models of Efficiency” program, which honors institutions that meet the business and technology challenges of today’s campus.
Drop-Off Support for Students
If an operating system repair is necessary or repairs require more time, students can drop off their computer and pick it up once the repairs are completed.