Walk-In and Drop-Off Support | Information Technology | University of Pittsburgh
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Walk-In and Drop-Off Support

Walk-In Support Desks

Walk-In Support Desk

Phone, email, and chat are very useful, but sometimes it’s more convenient to get help in person. Pitt Information Technology operates Walk-In Support Desks to provide hands-on support for the personal devices of students, faculty, and staff. There are two convenient locations on the Pittsburgh campus: at the University Store on Fifth and in the lobby of Litchfield Towers.

Stop by during normal business hours to meet with a Pitt IT technical consultant for help:

Note: Hardware repair is not available. Please bring your device's power cord and your Pitt ID with you. For assistance with University-owned equipment, contact your unit's IT staff directly.

Walk-In Support Desk at the University Store on Fifth

Fall Term (September 1–December 14, 2019)

Sunday Monday Tuesday Wednesday Thursday Friday Saturday
Noon–
4 p.m.
8:30 a.m.–
6 p.m.
8:30 a.m.–
6 p.m.
8:30 a.m.–
8 p.m.
8:30 a.m.–
6 p.m.
8:30 a.m.–
5 p.m.
10 a.m.–
5 p.m.

Walk-In Support Desk in Litchfield Towers Lobby

Fall Term (September 1–December 14, 2019)

Sunday Monday Tuesday Wednesday Thursday Friday Saturday
4 p.m.–
9 p.m.
3 p.m.–
9 p.m.
3 p.m.–
9 p.m.
3 p.m.–
9 p.m.
3 p.m.–
9 p.m.
3 p.m.–
6 p.m.
CLOSED

The University’s Walk-In Support Desks were recognized by University Business's national “Models of Efficiency” program, which honors institutions that meet the business and technology challenges of today’s campus.

Drop-Off Support for Students

If an operating system repair is necessary or repairs require more time, students can drop off their computer and pick it up once the repairs are completed.