Drop-In and Virtual Support | Information Technology | University of Pittsburgh

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Drop-In and Virtual Support

Phone, email, and chat are very useful, but sometimes it’s more convenient to get help in person. Pitt IT operates both Drop-In and Virtual Support to provide hands-on help for the personal devices of students, faculty, and staff. From setting up a new computer or tablet with Pitt resources to trouble-shooting a thorny issue, a Technical Consultant can provide the personal support you need.

There are two Drop-In Support locations: Litchfield Towers lobby and the University Store on Fifth. You can schedule a Virtual Support trouble-shooting appointment via Zoom using the link below.

Schedule a Virtual Support appointment

Available Services

  • Device Setup (all locations):
    Get help with connecting to Wi-Fi, configuring a smartphone or tablet to receive Pitt Email, installing Microsoft Office, connecting to Pitt Print Stations, or changing passwords.
  • System Troubleshooting (University Store and Virtual Support)*:
    Get help with virus removal, installing software, or repairing software.
  • Drop-Off Service (University Store on Fifth only)*:
    If an operating system repair is necessary or repairs require more time, drop off your computer and pick it up once the repairs are completed.
  • Purchase or Pick Up Software (University Store on Fifth only):
    Buy or pick up the license(s) for software purchased for personal use (individuals).

Please bring your device's power cord and Pitt ID with you to Drop-In Support or stay connected and available throughout a Virtual Support consultation.

*Note: Hardware repair is not available. For assistance with University-owned equipment, contact your unit's IT staff directly. For personal devices, The University Store Repair Center offers free diagnostics for students, faculty, and staffseparate from Pitt IT Drop-In Support.

​The University’s Drop-In Support was recognized by University Business's national “Models of Efficiency” program, which honors institutions that meet the business and technology challenges of today’s campus.