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Resolved: Issue Affecting Submissions of Chairperson Evaluation Surveys

Monday, November 25, 2019 - 18:44

 

Pitt Information Technology has resolved an issue that briefly affected the ability of individuals to submit Chairperson Evaluation surveys (surveyquiz.pitt.edu) today.

Individuals affected by the issue were able to launch the survey and answer questions, but were unable to submit their answers. Users who experienced issues completing a Chairperson Evaluation survey today are encouraged to retake the survey.

Please contact the Technology Help Desk at 412 624-HELP (4357) if you have any questions about this announcement.

Resolved: Intermittent Microsoft Issue Affecting Access to Office 365

Tuesday, November 19, 2019 - 21:12

 

10:06 a.m., Wednesday, Nov. 20, 2019

Microsoft has resolved the intermittent issue that affected access to Office 365 last night. Full service has been restored.

9:12 p.m., Tuesday, Nov. 19, 2019

Microsoft is experiencing an issue with its service that is affecting access to Office 365. Access to Pitt Email does not appear to be affected by this issue.

Microsoft is aware of the issue and working to restore full service as quickly as possible. Updates will be posted as they become available.

Please contact the Technology Help Desk at 412 624-HELP (4357) if you have any questions about this announcement.

Update: Microsoft Issue Affecting Outbound Calls from Skype for Business Phones to 412-432 Prefixes

Friday, November 15, 2019 - 13:43

 

4:07 p.m., Monday, Nov. 18, 2019

Microsoft has resolved the issue and restored full service. 

2:41 p.m., Monday, Nov. 18, 2019

Microsoft has restored service and users are once again able to place calls from Skype for Business phones to 412-432 prefixes (for example, 412-432-XXXX). Our engineers continue to monitor to ensure the issue has been fully resolved. 

1:43 p.m., Friday, Nov. 15, 2019

Microsoft is experiencing an issue that is affecting the ability of some users to place calls from Skype for Business phones to 412-432 prefixes (for example, 412-432-XXXX). The ability to receive calls on Skype for Business phones is not affected by this issue.

Microsoft is aware of the issue and working to restore service as quickly as possible. Updates will be posted as they become available. 

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions about this announcement.

Resolved: Service Provider Issue Causing Intermittent Delay in Delivery of Pitt Email

Thursday, November 14, 2019 - 11:01

 

3:26 p.m., Saturday, Nov. 16, 2019
Microsoft has resolved the intermittent issue that affected Pitt Email and Calendar (Outlook). Full service has been restored.

11:01 a.m., Thursday, Nov. 14, 2019

Microsoft is experiencing an issue with its Office 365 service that is causing intermittent delays of up to 15 minutes in the delivery of some email received through Pitt Email and Calendar (Outlook). Some users may also see a "4.3.2 Mailbox Thread Limit Exceeded" error when sending mail. Microsoft is aware of these issues and working to restore full service as quickly as possible. Updates will be posted as they become available.

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions about this announcement.

Resolved: Service Provider Issue Affecting MyResNet Wi-Fi in Several Buildings

Tuesday, November 12, 2019 - 15:23

 

4:11 p.m., Tuesday, Nov. 12, 2019

Apogee has resolved the issue that affected MyResNet Wi-Fi access in several buildings on campus and restored full service. 

3:56 p.m., Tuesday, Nov. 12, 2019

Apogee has restored MyResNet Wi-Fi access in Amos Hall, Brackenridge Hall, Bruce Hall, Holland Hall, and McCormick Hall. Oakwood Apartments is also currently without MyResNet Wi-Fi access, and Apogee is working to resolve the issue and restore service.

3:23 p.m., Tuesday, Nov. 12, 2019

Apogee is experiencing an issue that is affecting MyResNet Wi-Fi access for students in Amos Hall, Brackenridge Hall, Bruce Hall, Holland Hall, and McCormick Hall. Apogee is aware of the issue and working to restore service as quickly as possible. Updates will be posted as they become available.

Please contact the Technology Help Desk at 412 624-HELP (4357) if you have any questions about this announcement.

November Microsoft Security Update

Tuesday, November 12, 2019 - 14:38

 

Microsoft Corporation has announced security updates for November that affect the following software: 

  • Microsoft Windows
  • Internet Explorer
  • Microsoft Edge (EdgeHTML-based)
  • ChakraCore
  • Microsoft Office and Microsoft Office Services and Web Apps
  • Open Source Software
  • Microsoft Exchange Server
  • Visual Studio
  • Azure Stack

CSSD recommends that users immediately identify and install the security updates necessary to remediate these vulnerabilities by using Microsoft's Windows Update feature on their computers as soon as possible. Additional information about the updates is available on Microsoft’s Security TechCenter.

In addition, Pitt IT recommends that all students, faculty, and staff install Antivirus (Symantec Endpoint) and Anti-Malware (Malwarebytes) Protection. Both are available at no cost through the Software Download Service. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.

Talent Center and Adobe Flash Update from the Office of Human Resources

Tuesday, November 12, 2019 - 08:37

 

We are distributing the following announcement at the request of the University’s Office of Human Resources.

*******************

The recruiting module of Talent Center (vendor: Oracle/Taleo) currently utilizes Adobe Flash. As you may know, at the end of 2020, Adobe will no longer support Flash. Many of the most popular browsers (e.g., Firefox, Chrome, etc.) have begun blocking Flash by default, requiring users to enable it for each site they visit where it’s utilized. This has caused obstacles for Talent Center users accessing the system.

Over the past couple of years, Oracle has been developing a new user interface, called Fluid, which will no longer require the use of Adobe Flash. They have been adding functionality of this new user interface each quarter for the past year. While functionality that users in University departments need is not yet available, the Office of Human Resources anticipates implementing the new user interface by mid-2020. This switch will also include the development of new Talent Center Reference Guides, updating training materials, and more to ensure a seamless transition for users.

The Office of Human Resources will communicate directly to all Talent Center users later this month and provide these links that explain how to access Talent Center and allow Flash in popular browsers:

Should you receive calls regarding Talent Center and the use of Flash, please feel free to provide any of the details above. Users having difficulty accessing Talent Center may submit an online request.

Action Required: Windows 7 and Windows Server 2008 Support Ends Jan. 14, 2020

Monday, November 11, 2019 - 10:34

 

Microsoft has announced it is ending support for Windows 7 and Windows Server 2008 on Jan. 14, 2020. Computers and servers running these operating systems will no longer receive security updates after Jan. 14, leaving them vulnerable to hackers, malware, and viruses.

To protect against security risks, please take one of the following actions:

  • Upgrade any machines running Windows 7 or Windows Server 2008 to a supported operating system as soon as possible.
  • If a device cannot be upgraded, take steps to mitigate the risk or request a temporary security exception.

Important: In late March 2020, computers running Windows 7 or Windows Server 2008 will no longer be permitted to connect to the University's network.

More information is available at technology.pitt.edu/windows7. Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.

Resolved: Service Provider Issue Affecting Multifactor Authentication “Call Me” Option

Thursday, November 7, 2019 - 12:46

 

5:46 p.m., Thursday, Nov. 7, 2019 

Duo has resolved the issue that affected the ability of some users to use the “Call Me” option to authenticate to Pitt Passport-protected services earlier today. Full service has been restored. 

2:46 p.m., Thursday, Nov. 7, 2019

Duo, the service provider for the University’s multifactor authentication service, is experiencing an issue with its service that is affecting the ability to use the “Call Me” option to authenticate to Pitt Passport-protected services. The Duo “Send Me a Push” and “Enter a Passcode” options are not affected by this issue and can still be used to log in.

Duo is aware of the issue and working to restore full service as quickly as possible. Updates will be posted as they become available.

Please contact the Technology Help Desk at 412 624-HELP (4357) if you have any questions about this announcement.

Resolved: Service Provider Issue Affecting Box (pitt.box.com)

Monday, November 4, 2019 - 12:44

 

2:02 p.m., Monday, Nov. 4, 2019 

Box has resolved the issue that affected the ability of some users to upload files to and download files from pitt.box.com. Full service has been restored. 

12:44 p.m., Monday, Nov. 4, 2019

Box is experiencing an issue with its service that is affecting the ability of some users to upload files to and download files from pitt.box.com. Box is aware of the issue and working to restore full service as quickly as possible. Updates will be posted as they become available.

Please contact the Technology Help Desk at 412 624-HELP (4357) if you have any questions about this announcement.