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RESOLVED: Service Provider Issue Affecting MyResNet Wi-Fi on First Floor of Panther Hall

Wednesday, January 15, 2020 - 14:44

3:03 p.m., Wednesday, Jan. 15, 2020

Apogee has resolved the issue that affected MyResNet Wi-Fi access for students on the first floor of Panther Hall. Full service has been restored. 

2:44 p.m., Wednesday, Jan. 15, 2020

Apogee is experiencing an issue that is affecting MyResNet Wi-Fi access for students on the first floor of Panther Hall. Apogee is aware of the issue and working to restore service as quickly as possible. Updates will be posted as they become available.

Please contact the Technology Help Desk at 412 624-HELP (4357) if you have any questions about this announcement.

January Microsoft Security Update

Tuesday, January 14, 2020 - 16:00

 

Microsoft Corporation has announced security updates for January that affect the following software: 

  • Microsoft Windows
  • Internet Explorer
  • Microsoft Office and Microsoft Office Services and Web Apps
  • ASP.NET Core
  • .NET Core
  • .NET Framework
  • OneDrive for Android
  • Microsoft Dynamics

Among the vulnerabilities patched is a critical weakness in Windows CryptoAPI. If an attacker were to successfully exploit this vulnerability, they could decrypt, modify, or inject data on user connections. Microsoft recommends users prioritize applying this update.  

Pitt Information Technology recommends that users immediately identify and install the security updates necessary to remediate these vulnerabilities by using Microsoft's Windows Update feature on their computers as soon as possible. Additional information about the updates is available on Microsoft’s Security TechCenter.

In addition, Pitt IT recommends that all students, faculty, and staff install Antivirus (Symantec Endpoint) and Anti-Malware (Malwarebytes) Protection. Both are available at no cost through the Software Download Service. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.

Phishing Alert: Scam Imitates DocuSign Approval Request

Friday, January 10, 2020 - 11:07

 

Pitt Information Technology has received reports of a new email phishing scam that claims to be a DocuSign approval request. The recipient is asked to click a link to review and sign documents. The link actually leads to a harmful document stored in a cloud service like SharePoint, OneDrive, or Dropbox. The document may download harmful software or prompt the reader to share their password. The scam often uses an .edu email address and may appear to originate from another university or educational institution.

Below is a sample of the recent fraudulent email. If you receive an email similar to the one below, make sure to verify with the original sender that it is a valid DocuSign approval request before taking any action.

If you receive a message you believe to be a scam, please report it by forwarding the email message as an attachment to phish@pitt.edu. Detailed instructions on reporting scams are available at our phishing awareness page.

**********************************

From: Doe, Jane Doe  <edu address>

Subject: Your Approval is required

Regards,

Jane Doe

**********************************

Pitt IT strongly recommends that you do not reply to unsolicited emails or emails from unverifiable sources. Avoid clicking on links contained in such emails, as these may lead to sites that contain malicious software. If a link looks suspicious, you can hover over the link with your mouse to preview the URL without clicking on it.

In addition, Pitt IT recommends that all students, faculty, and staff install Antivirus (Symantec Endpoint) and Anti-Malware (Malwarebytes) Protection. Both are available at no cost through the Software Download Service. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.

RESOLVED: Issue Affecting Some Users’ Access to PRISM; Emergency Maintenance Scheduled for Saturday, Jan. 11–12

Thursday, January 9, 2020 - 19:50

 

7:00 a.m., Jan. 12, 2020

Pitt IT has resolved the issue that affected authentication to PRISM for a limited number of new users and users with changes to existing accounts. Full service has been restored. 

7:50 p.m., Jan 9, 2020

Pitt IT has identified an issue that is affecting authentication to PRISM, the University’s enterprise financial and human resources system, for a limited number of new users and users with changes to existing accounts. Work to resolve this issue will result in PRISM being unavailable from 8 p.m. on Saturday, Jan. 11, through 7 a.m. on Sunday, Jan. 12. The system will be returned to service earlier if work is completed ahead of schedule.

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.

RESOLVED: Intermittent Issue Affecting Access to Office of the Chancellor Website

Tuesday, January 7, 2020 - 12:43

 

4:03 p.m., Jan. 7, 2020

The intermittent issue affecting access to the website of the Office of the Chancellor (chancellor.pitt.edu) has been resolved and full service has been restored. 

12:43 p.m., Jan. 7, 2020

An intermittent issue is affecting access to the website of the Office of the Chancellor (chancellor.pitt.edu). Pitt Information Technology is aware of the issue and working to restore service as quickly as possible.

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.

RESOLVED: Workaround for Issue Affecting Access to Faculty Information System (Elements)

Monday, January 6, 2020 - 15:12

 

3:48 p.m., Monday, Jan. 6, 2020

The issue that affected access to the Faculty Information System (Elements) has been resolved and full service has been restored. 

3:12 p.m., Monday, Jan. 6, 2020

An issue is affecting access to the Faculty Information System (Elements) through myPitt (my.pitt.edu) and AskCathy. Pitt Information Technology is aware of the issue and working to restore service as quickly as possible.

In the interim, users can still access the service by logging in to myPitt, clicking Faculty Information System, then clicking the Home tab after the error message displays.

Updates will be posted as they become available. Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.

MyResNet Network Maintenance Scheduled for Dec. 20

Friday, December 20, 2019 - 07:47

 

Apogee, the service provider for Residence Hall Wi-Fi (MyResNet), has scheduled network maintenance on Friday, Dec. 20. Maintenance begins at 2 a.m. and will conclude by 9 a.m.

Users may experience intermittent MyResNet service disruptions during the maintenance period. The network will be returned to service earlier if work is completed ahead of schedule.

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.

Microsoft Releases Special Security Update to Address Vulnerability in SharePoint Server

Thursday, December 19, 2019 - 15:01

 

Microsoft Corporation has announced a critical new security vulnerability affecting Microsoft SharePoint Server. Microsoft announced this vulnerability in a special security advisory that was released outside of its normal monthly cycle of security bulletins.

The University’s SharePoint service, which is delivered through Office 365, is not affected by this vulnerability. However, Pitt Information Technology recommends that any departments running their own SharePoint Servers visit Microsoft’s website to identify and install the security updates necessary to remediate this vulnerability.  

In addition, Pitt IT recommends that all students, faculty, and staff install Antivirus (Symantec Endpoint) and Anti-Malware (Malwarebytes) Protection. Both are available at no cost through the Software Download Service. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.

Complete: Tableau Server Maintenance Scheduled for Dec. 27

Thursday, December 19, 2019 - 10:08

 

11:53 a.m., Dec. 27, 2019

The University’s instance of Tableau Server (analytics.pitt.edu) has been upgraded to version 2019.4. Access to analytics.pitt.edu is now available. 

9:30 a.m., Dec. 27, 2019

The University’s instance of Tableau Server (analytics.pitt.edu) will be unavailable beginning at 9:30 a.m. on Friday, Dec. 27, for additional maintenance to complete the upgrade to version 2019.4. Updates will be posted as they become available. 

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.

10:08 a.m., Dec. 19, 2019

The University’s instance of Tableau Server (analytics.pitt.edu) will be unavailable from 8 a.m. until approximately 2 p.m. on Thursday, Dec. 26, for an upgrade from version 2018.3 to version 2019.4.

If you currently use Tableau Desktop, we recommend you upgrade to version 2019.4. Details about new features released in 2019.4 and earlier versions are available on Tableau’s website:    

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.

PittNet Guest Wi-Fi Extended Maintenance Scheduled for Dec. 21; No Service Disruption Anticipated

Wednesday, December 18, 2019 - 12:06

 

An extended maintenance period has been scheduled for PittNet Guest Wi-Fi on Saturday, Dec. 21, 2019. An extended maintenance period has been scheduled for PittNet Guest Wi-Fi on Saturday, Dec. 21, 2019. The maintenance period begins at 8 p.m. and is expected to continue for seven hours.

No service disruptions are anticipated. However, should an unexpected service disruption occur, information will be posted to the University’s IT Service Status Dashboard (status.pitt.edu).

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.