Alerts | Page 30 | Information Technology | University of Pittsburgh
!

Search form

You are here

Home

Alerts

RESOLVED: Power Issue Cause of MyResNet Wi-Fi Disruption on Third and Fifth Floors of Forbes Hall

Thursday, January 30, 2020 - 14:09

 

6:04 p.m., Thursday, Jan. 30, 2020

Power has been restored and network service is once again available. 

2:09 p.m., Thursday, Jan. 30, 2020

Duquesne Light is experiencing a power outage that is affecting MyResNet Wi-Fi access for students on the third and fifth floors of Forbes Hall. Duquesne Light is aware of the issue and working to restore power as quickly as possible. Updates will be posted as they become available.

Please contact the Technology Help Desk at 412 624-HELP (4357) if you have any questions about this announcement.

RESOLVED: Issue Affecting Access to PRISM

Tuesday, January 28, 2020 - 11:51

 

2:58 p.m., Tuesday, Jan. 28, 2020

Pitt Information Technology has resolved the issue that affected access to PRISM, the University’s enterprise financial and human resources system. Full service has been restored.

11:51 a.m., Tuesday, Jan. 28, 2020

Pitt Information Technology has identified an issue that is affecting access to PRISM, the University’s enterprise financial and human resources system. We are working to resolve the problem and restore service as quickly as possible. Updates will be posted as they become available.

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.

RESOLVED: Service Provider Issue Affecting MyResNet Wi-Fi on 11th Floor of Lothrop Hall

Sunday, January 26, 2020 - 12:15

 

7:22 p.m., Sunday, Jan. 26, 2020

Apogee has resolved the issue that affected MyResNet Wi-Fi access for students on the 11th floor of Lothrop Hall. Full service has been restored.

12:15 p.m., Sunday, Jan. 26, 2020

Apogee is experiencing an issue that is affecting MyResNet Wi-Fi access for students on the 11th floor of Lothrop Hall. Apogee is aware of the issue and working to restore service as quickly as possible. Updates will be posted as they become available.

Please contact the Technology Help Desk at 412 624-HELP (4357) if you have any questions about this announcement.

Brief Network Outage During Firewall Upgrade on Sunday, Jan. 26

Thursday, January 23, 2020 - 15:59

 

As part of Pitt Information Technology’s ongoing initiative to upgrade the University’s firewalls, network maintenance has been scheduled during the standard downtime period at 5 a.m. on Sunday, Jan. 26. Network service will be unavailable for approximately ten minutes while network traffic is migrated to the new equipment.

Departments are encouraged to verify that services are functioning properly after maintenance is completed at 7 a.m. If you encounter any issues, please report them as soon as possible to the Technology Help Desk at 412-624-HELP (4357).

Reminder: Create Your Cloud Account Before Malwarebytes Management Console Moves on Feb. 14

Wednesday, January 22, 2020 - 15:02

 

As you are aware, Pitt Information Technology is upgrading the University’s Malwarebytes Management Console from an on-premises service to a cloud-based service on Feb. 14. Moving to the cloud makes it faster and easier for departments to upgrade Malwarebytes clients.

Note that all University departments that currently use the University’s on-premises Malwarebytes Management Console to standardize anti-malware settings across their devices must create a cloud account before Feb. 14. Please be sure to contact the Technology Help Desk in advance of this deadline.

Malwarebytes will continue to protect individual devices if a department does not request a cloud account before Feb. 14; however, department IT administrators will be unable to manage devices in their department.

If you are unsure whether you have already created a cloud account, or if you have questions about this announcement, please contact the Technology Help Desk at 412-624-HELP (4357) for assistance.

RESOLVED: Issue Affecting Access to Faculty Information System (Elements)

Saturday, January 18, 2020 - 13:19

 

1:30 p.m., Jan. 19, 2020

The issue that affected access to the Faculty Information System (Elements) has been resolved and full service has been restored.  

1:19 p.m., Jan. 18, 2020

An issue is affecting access to the Faculty Information System (Elements). Pitt Information Technology is working with the vendor to restore service as quickly as possible. Updates will be posted as available.

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.

Service Provider Issues Cause of Intermittent Network Access That Affected Greensburg Campus

Saturday, January 18, 2020 - 08:36

 

Service provider issues intermittently affected network access at the University’s Greensburg campus on Friday night and early Saturday morning. Pitt Information Technology worked closely with service providers and Greensburg campus staff, and network access has been restored. We continue to closely monitor the situation and will post any additional updates as they become available.  

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.

COMPLETE: Network Core Emergency Maintenance Scheduled for Jan. 17

Thursday, January 16, 2020 - 16:28

 

4:30 a.m., Friday, Jan. 17, 2020

Emergency maintenance was completed successfully this morning to address a software issue affecting one of the University’s network cores. The issue was resolved with limited disruptions.

If you are experiencing any network issues or problems accessing servers at the Network Operations Center, please report them as soon as possible to the Technology Help Desk at 412-624-HELP (4357).

4:28 p.m., Thursday, Jan. 16, 2020

Pitt Information Technology has detected a software issue affecting one of the University’s network cores. After consultation with the service provider, we have scheduled emergency network maintenance on Friday, Jan. 17. Maintenance begins at 2 a.m. and is expected to conclude by 4 a.m.   

Users should be prepared for the possibility that intermittent network and service interruptions may occur at some points while maintenance is being performed. If you encounter any network issues or experience problems accessing servers at the Network Operations Center after the maintenance period, please report them as soon as possible to the Technology Help Desk at 412-624-HELP (4357).

RESOLVED: Intermittent Service Provider Issue Affecting Some Inbound Phone Calls to Bradford Campus

Thursday, January 16, 2020 - 12:23

 

4:32 a.m., Friday, Jan. 17, 2020

The service provider has resolved the intermittent issue that affected some inbound calls to Bradford campus phones yesterday. Full service has been restored. 

12:23 p.m., Thursday, Jan. 16, 2020

Windstream, the telephone service provider at the Bradford campus, is experiencing an intermittent issue that is affecting some inbound calls to Bradford campus phones. Affected calls are being rerouted to the camps operator.

Windstream is aware of the issue and working to restore service as quickly as possible. Updates will be posted as they become available. 

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.

Additional Managed Symantec Endpoint Protection Maintenance Scheduled for Jan. 16

Wednesday, January 15, 2020 - 16:54

 

Pitt Information Technology has scheduled additional maintenance on Thursday, Jan. 16, to complete the upgrade of the University’s Managed Symantec Endpoint Protection service to Windows Server 2019. Maintenance begins at 8:30 a.m. and should conclude by 1 p.m. All University users will continue to be protected and receive virus definition updates during the maintenance period.

As with today’s maintenance, department IT administrators that use the University’s Enterprise-Managed Symantec Endpoint-Protection servers to standardize anti-virus protection across their department will be unable to log in to the management console until maintenance has been completed.

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.