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Student Information System (PeopleSoft) Maintenance Scheduled for May 8-10

Friday, May 1, 2020 - 11:15

 

The Student Information System (PeopleSoft and Pitt PS Mobile) will be unavailable during vendor maintenance that begins at 11:59 p.m. on Friday, May 8, through 2 p.m. ET on Sunday, May 10 (4:59 a.m. on Saturday, May 9, to 7 p.m. UTC on Sunday, May 10). The system will be returned to service earlier if work is completed ahead of schedule. This maintenance is necessary to maintain the security, stability, and reliability of the Student Information System.

Once the maintenance is completed, users should clear their browser’s cache to prevent potential issues when accessing the system after maintenance is completed. Learn how to quickly clear your cache with this article.

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement. Learn more about scheduled maintenance periods here.

Critical Network Maintenance Scheduled for May 16–17; University Systems to be Impacted

Thursday, April 30, 2020 - 09:42

 

Pitt Information Technology will perform network maintenance on Saturday–Sunday, May 16–17 during the standard downtime period. Maintenance begins at 11 p.m. on Saturday and will conclude by 7 a.m. on Sunday.

University systems will be unavailable at times during the maintenance period. Affected systems include myPitt (my.pitt.edu), University websites, and systems that require authentication through Pitt Passport.

If you encounter any network issues or experience problems accessing servers at the Network Operations Center after the maintenance period, please report them as soon as possible to the Technology Help Desk at 412-624-HELP (4357).

PRISM Maintenance Scheduled for May 1–2

Wednesday, April 29, 2020 - 17:06

 

In order to prepare the PRISM system for Benefits Open Enrollment, it will be necessary to take the system offline beginning at 5 p.m. on Friday, May 1, and continuing through noon on Saturday, May 2.

Users should be sure to save all work, complete all transactions (including printing), and exit the system before 5 p.m. on Friday. Any work or transactions not completed will be terminated without notice when the system goes offline.

Thank you for your cooperation. Should you have any questions, please contact the Technology Help Desk at 412-624-HELP (4357).

Upgrade Integrates Zoom Cloud Recordings with Lecture Capture (Panopto) Effective May 1

Wednesday, April 29, 2020 - 13:57

 

Effective Friday, May 1, University Zoom meetings recorded to the cloud will be integrated with Lecture Capture (Panopto), the University’s service for storing and sharing recorded lectures, training sessions, demonstrations, and meetings. The upgrade also makes it easier for instructors to share recorded Zoom lectures with their students via the Panopto Course Navigation link in the Canvas course.

The University of Pittsburgh’s enterprise Zoom agreement already includes robust data protections designed for research and education organizations. Integration with Panopto provides additional security options for your recorded meetings, including more granular options for sharing recorded meetings—either with anyone or only with specific individuals.

Meetings created on or after May 1 that are recorded to the Zoom cloud will be automatically uploaded to Panopto. Recordings of meetings that were created via Zoom or Blackboard are stored in your Panopto My Folder in a sub-folder named Meeting Recordings. You can control access to your recorded meetings by setting sharing permissions on the Meeting Recordings folder. Additionally, recordings of meetings that were created via Canvas can be automatically stored in the Panopto folder associated with the course, if one has already been created.

For additional details, please visit our Information Technology website.

Scheduled Maintenance to Affect Learning Management System (Canvas) on April 28

Thursday, April 23, 2020 - 10:35

 

Canvas—the University’s enterprise learning management system, beginning summer term 2020—will be unavailable during maintenance that is scheduled to begin between 3 and 3:30 a.m. ET on Tuesday, April 28 (between 8 and 8:30 a.m. UT on Tuesday, April 28) and is expected to last no more than fifteen minutes.

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have questions regarding this announcement.

Summer 2020 and Fall Courses Now Available in New Learning Management System (Canvas)

Friday, April 24, 2020 - 13:40

 

The University Center for Teaching and Learning and Pitt IT want to ensure that students and instructors are prepared to use a better, more modern Learning Management System (Canvas).

Please be aware of the following important dates:

  • Now – Summer and fall courses are available and accessible in Canvas.
  • May 4, 2020 – The University’s learning management system transitions to Canvas from CourseWeb (Blackboard Learn) beginning with the summer 2020 term. Note: Instructors are encouraged to make every effort to transition their courses to Canvas. However, should current circumstances require additional time, a temporary extension is available for summer courses through the Student Information System (PeopleSoft). Find details at https://teaching.pitt.edu/canvas/temporary-lms-extension-available/.
  • Fall 2020 – Canvas will be the learning management system for all courses during the fall 2020 term. Late in the fall 2020 term, CourseWeb will be fully retired and no longer be available. Details are available at teaching.pitt.edu/canvas.

You can log in to canvas.pitt.edu at any time to become comfortable with the interface and menu structure.

Note for Instructors: You can also create courses from scratch. Whether you will teach in the summer 2020 term, fall term, or will be on sabbatical, learning how to work in Canvas now makes it easier for you to create and manage your courses. The University Center for Teaching and Learning is ready to assist you with the following resources:

  • Canvas training opportunities on how to migrate content from Blackboard, as well as building content from the ground up
  • Individual one-on-one assistance
  • 24/7/365 online support from Canvas

Learn more about next steps to transition your courses to Canvas by visiting teaching.pitt.edu/canvas today.

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.

RESOLVED: Issue Affecting PittNet Wi-Fi and Wired Service on First Floor of Falk School

Thursday, April 16, 2020 - 14:46

 

2:56 p.m., Thursday, April 16, 2020

Pitt Information Technology has resolved the issue that that affected PittNet Wi-Fi and Wired service on the first floor of Falk School. Full service has been restored.

2:46 p.m., Thursday, April 16, 2020

Pitt Information Technology is investigating an issue that is affecting PittNet Wi-Fi and Wired service on the first floor of Falk School. We are working to restore full service as quickly as possible. Updates will be posted to status.pitt.edu as they become available.

Please contact the Technology Help Desk at 412 624-HELP (4357) if you have any questions about this announcement.

RESOLVED: Issue Affecting Access to Some CourseWeb (Blackboard Learn) Content Identified

Tuesday, April 14, 2020 - 19:58

 

1:07 p.m., Wednesday, April 15, 2020

The issue that affected CourseWeb last night has been resolved and remains stable. Full service has been restored.

9:57 p.m., Tuesday, April 14, 2020

A fix has been implemented and CourseWeb appears to be working. Pitt IT is investigating the root cause and will continue to monitor the service. Any user still experiencing issues should contact the Technology Help Desk at 412 624-HELP (4357).

9:03 p.m., Tuesday, April 14, 2020

The issue with CourseWeb has been identified and Pitt IT hopes to have the system fully restored by 9:30 p.m. ET.

7: 58 p.m., Tuesday, April 14, 2020

Pitt IT is investigating an issue with CourseWeb (Blackboard Learn) that is affecting access to some content. We are working to restore full service as quickly as possible. Updates will be posted as they become available.

Please contact the Technology Help Desk at 412 624-HELP (4357) if you have any questions about this announcement.

April Microsoft Security Update

Tuesday, April 14, 2020 - 16:05

 

Microsoft Corporation has announced security updates for April that affect the following software: 

  • Microsoft Windows
  • Microsoft Edge (EdgeHTML-based)
  • Microsoft Edge (Chromium-based)
  • ChakraCore
  • Internet Explorer
  • Microsoft Office and Microsoft Office Services and Web Apps
  • Windows Defender
  • Visual Studio
  • Microsoft Dynamics
  • Microsoft Apps for Android
  • Microsoft Apps for Mac

Pitt Information Technology recommends that users immediately identify and install the security updates necessary to remediate these vulnerabilities by using Microsoft's Windows Update feature on their computers as soon as possible. Additional information about the updates is available on Microsoft’s Security TechCenter.

In addition, Pitt IT recommends that all students, faculty, and staff install Antivirus (Symantec Endpoint) and Anti-Malware (Malwarebytes) Protection. Both are available at no cost through the Software Download Service. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.

Network Maintenance Scheduled During Standard Downtime Period on April 11–12

Monday, April 6, 2020 - 15:38

 

Pitt Information Technology has scheduled network maintenance on Saturday–Sunday, April 11–12 during the standard downtime period. Maintenance begins at 11 p.m. and will conclude by 2 a.m.

No prolonged service disruptions are anticipated during the maintenance period, but some minimal service disruptions may be possible. Should a prolonged service disruption occur, information will be posted to the University’s IT Service Status Dashboard (status.pitt.edu).

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.