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Resolved: Service Provider Issue Affecting MyResNet Wi-Fi on 10th Floor of Lothrop Hall

Sunday, September 29, 2019 - 19:04

 

8:22 p.m., Sunday, Sept. 29, 2019

Apogee has resolved the issue that affected MyResNet Wi-Fi access for some students on the 10th floor of Lothrop Hall earlier this evening. Full service has been restored. 

7:04 p.m., Sunday, Sept. 29, 2019

Apogee is experiencing an issue that is affecting MyResNet Wi-Fi access for some students on the 10th floor of Lothrop Hall. Apogee is aware of the issue and working to restore service as quickly as possible. Updates will be posted as they become available.

Core Network Component Maintenance Scheduled for Sept. 28–29 During Standard Downtime Period

Monday, September 23, 2019 - 12:29

 

Replacement of a core network component at the University's Network Operations Center has been scheduled during the standard downtime period on Saturday, Sept. 28. Maintenance begins at 11 p.m. and will conclude by 7 a.m. on Sunday, Sept. 29.

No prolonged service disruptions are anticipated during the maintenance period, but some minimal service disruptions may be possible. Should a prolonged service disruption occur, information will be posted to the University’s IT Service Status Dashboard (status.pitt.edu).

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have questions regarding this announcement. 

Resolved: Service Provider Issue Affecting Access to Electronic Research Notebooks (LabArchives)

Friday, September 20, 2019 - 12:34

 

3:57 p.m. 12:34 p.m., Friday, Sept. 20, 2019

LabArchives has resolved the issue with its service that affected access to Electronic Research Notebooks. Full service has been restored.

2:34 p.m., Friday, Sept. 20, 2019

LabArchives is experiencing an issue with its service that is affecting access to Electronic Research Notebooks. LabArchives is aware of the issue and working to restore full service as quickly as possible. Updates will be posted as they become available.

Please contact the Technology Help Desk at 412 624-HELP (4357) if you have any questions about this announcement.

Resolved: Intermittent Microsoft Issue Affecting Access to Enterprise Spam and Virus Filter Message Center

Monday, September 16, 2019 - 16:00

 

5:24 p.m., Monday, Sept. 16, 2019 

Microsoft has resolved the intermittent issue that affected access to the Enterprise Spam and Virus Filter Message Center from myPitt (my.pitt.edu). Full service has been restored.   

4 p.m., Monday, Sept. 16, 2019  

Microsoft is experiencing an intermittent issue that is affecting access to the Enterprise Spam and Virus Filter Message Center from myPitt (my.pitt.edu).  

Microsoft is aware of the issue and working to restore full service as quickly as possible. Updates will be posted as they become available.

Please contact the Technology Help Desk at 412 624-HELP (4357) if you have any questions about this announcement.

Resolved: Service Provider Issue Affecting Access to Box (pitt.box.com)

Thursday, September 12, 2019 - 12:43

 

7:16 p.m., Thursday, Sept. 12, 2019

Box has resolved the issue with its service that affected access to pitt.box.com earlier today. Full service has been restored.

12:43 Thursday, Sept. 12, 2019

Box is experiencing an issue with its service that is affecting access to pitt.box.com. Box is aware of the issue and working to restore full service as quickly as possible. Updates will be posted as they become available.

Please contact the Technology Help Desk at 412 624-HELP (4357) if you have any questions about this announcement.

September Microsoft Security Update

Tuesday, September 10, 2019 - 16:37

 

Microsoft Corporation has announced security updates for September that affect the following software: 

  • Microsoft Windows
  • Internet Explorer
  • Microsoft Edge (EdgeHTML-based)
  • ChakraCore
  • Microsoft Office and Microsoft Office Services and Web Apps
  • Adobe Flash Player
  • Microsoft Lync
  • Visual Studio
  • Microsoft Exchange Server
  • .NET Framework
  • Microsoft Yammer
  • .NET Core
  • ASP.NET
  • Team Foundation Server
  • Project Rome

CSSD recommends that users immediately identify and install the security updates necessary to remediate these vulnerabilities by using Microsoft's Windows Update feature on their computers as soon as possible. Additional information about the updates is available on Microsoft’s Security TechCenter.

In addition, Pitt IT recommends that all students, faculty, and staff install Antivirus (Symantec Endpoint) and Anti-Malware (Malwarebytes) Protection. Both are available at no cost through the Software Download Service. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.

Resolved: Intermittent Service Provider Issue Affecting Access to Facebook and Instagram from PittNet

Saturday, August 31, 2019 - 09:40

 

10:59 a.m., Saturday, Aug. 31, 2019

The service provider has resolved the intermittent issue that affected access to Facebook and Instagram from PittNet Wi-Fi and Wired networks earlier this morning. Full service has been restored.

9:40 a.m., Saturday, Aug. 31, 2019

An intermittent service provider issue is affecting access to Facebook and Instagram from PittNet Wi-Fi and Wired networks. Access to other websites and services remains available through PittNet. In addition, access to Facebook and Instagram remains available through MyResNet Wi-Fi.

Pitt Information Technology is aware of the issue and working with service providers to restore access. Updates will be posted as they become available.

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.

Upgrade Older Versions of Duo Mobile for iOS Before September 3

Tuesday, August 27, 2019 - 08:48

 

A new version of Duo Mobile for iOS—scheduled for release on Tuesday, Sept. 3, 2019—affects users of versions 3.11.2 or earlier (released on or before June 2016). Android device users are not affected by this update.  

Duo recommends that users of older versions of Duo Mobile for iOS upgrade to the latest version before September 3, 2019.

Upgrading Duo Mobile for iOS versions 3.11.2 and earlier after September 3 will cause the device on which Duo Mobile is installed to stop working with the University’s multifactor authentication service, and you may need to reinstall the Duo Mobile app and/or re-register your device for multifactor authentication.  

To determine which version of Duo Mobile is installed on your iOS device: 

  • Open the Duo app and open Settings
  • Scroll down and tap Duo Mobile
  • The System Info section displays the version.

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have questions regarding this announcement.

Improved Telecommunication Forms

Thursday, August 22, 2019 - 14:15

 

On Sunday, Aug. 25, at 12:01 a.m., updated Billing Account Change and Billing Inquiry forms become available at tsrforms.pitt.edu, along with a Billing Access Request PDF. Access requires Pitt Passport Multifactor Authentication (Duo).

Benefits of these redesigned forms include:

  • Auto-populated user information based on username
  • Availability of stored historical data to reduce submission times
  • Act 508 accessibility compliance
  • The option to create multiple billing requests during a single session
  • Required fields to ensure all information needed for processing is captured 

Improvements to additional voice and data forms will be introduced in the coming months.

Resolved: Service Provider Issue Affecting Access to Student Information System (PeopleSoft)

Tuesday, August 20, 2019 - 08:40

 

10:23 a.m., Tuesday, Aug. 20, 2019

Sierra-Cedar has resolved the issue that affected access to the Student Information System (PeopleSoft) earlier this morning. Full service has been restored.

8:40 a.m., Tuesday, Aug. 20, 2019

Sierra-Cedar is experiencing an issue affecting access to the Student Information System (PeopleSoft) and working to restore full service as quickly as possible. Updates will be posted as they become available.

Please contact the Technology Help Desk at 412 624-HELP (4357) if you have any questions about this announcement.