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Change Affects Use of External Passwords with Box on August 17-18

Thursday, August 15, 2019 - 14:28

 

Maintenance to Cloud Collaboration (Box) is scheduled to begin at 11 p.m. on Saturday, Aug. 17, and end at 7 a.m. on Sunday, Aug. 18. Following this maintenance, logging in will require using Pitt Passport Multifactor Authentication (Duo Mobile) and your University Computing Account username and password. This change affects users who log in to Box with an external password, but it does not affect Box FTP users.

Service downtime is not anticipated. However, your next login will require Pitt Passport Multifactor Authentication and your University Computing Account credentials.

Resolved: Issue Affecting myPitt Access

Wednesday, August 7, 2019 - 10:58

 

12:49 p.m., Wednesday, Aug. 7, 2019

The issue that affected access to myPitt (my.pitt.edu) earlier today has been resolved. Full service has been restored.

10:58 a.m., Wednesday, Aug. 7, 2019

An issue is affecting access to myPitt (my.pitt.edu) for some University users. Pitt Information Technology is working to resolve the issue as quickly as possible. Updates will be posted as they become available.

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.

CDS Maintenance to Affect Several University Services Aug. 10–11

Thursday, August 1, 2019 - 13:33

 

Maintenance on the University’s Central Directory Service (CDS) will affect several enterprise systems from 11 p.m. on Saturday, Aug. 10, through 2 a.m. on Sunday, Aug. 11.

The following services will be unavailable during the maintenance period:

  • Account Management System (accounts.pitt.edu), including password changes and new account activations
  • Parchment Transcript Request system
  • Panther Central ID Center, including new ID card activations
  • Find People (find.pitt.edu)
  • UPMC health plan information via MyHealth Access
  • Some online help forms at technology.pitt.edu

If work is completed ahead of schedule, affected systems will be returned to service earlier and an announcement will be posted to technology.pitt.edu. This maintenance is necessary to maintain the stability and reliability of CDS.

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.

Service Provider Maintenance Scheduled for Lecture Capture (Pitt Video/Panopto) on Aug. 10

Thursday, August 1, 2019 - 16:36

 

Panopto—the service provider for Lecture Capture—will be unavailable during scheduled maintenance for three hours beginning at 9 p.m. on Saturday, Aug. 10, outside the University’s standard downtime period. Users will not be able to access recordings or upload new videos during the maintenance period.

Network Maintenance Scheduled for Aug. 3; No Service Disruption Expected

Wednesday, July 24, 2019 - 16:42

Network maintenance for the Pittsburgh campus has been scheduled during the University’s standard downtime period on Saturday, Aug. 3. Maintenance begins at 11 p.m. and will conclude by 7 a.m. on Sunday, Aug. 4.

No service disruption is anticipated. However, should an unexpected service disruption occur, information will be posted to the University’s IT Service Status Dashboard (status.pitt.edu).

If you encounter any network issues after the maintenance period, please report them as soon as possible to the Technology Help Desk at 412-624-HELP (4357).

Resolved: Power Outages Affecting Network Service in Some Buildings on Pittsburgh Campus

Wednesday, July 24, 2019 - 07:36

 

11:48 a.m., Wednesday, July 24, 2019

The power outages that affected the Pittsburgh campus earlier this morning have been resolved and network service has been restored. 

7:36 a.m., Wednesday, July 24, 2019

Power outages in Oakland this morning are affecting wired and Wi-Fi network service in multiple buildings on the Pittsburgh campus. Intermittent issues in Oakland may continue until power problems are resolved.

Pitt Information Technology will work as quickly as possible to restore network service. Updates will be posted as they become available.

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement

Service Provider Maintenance Scheduled for Electronic Research Notebooks (LabArchives) on July 21

Monday, July 15, 2019 - 16:28

 

LabArchives, the service provider for Electronic Research Notebooks, will perform maintenance on Sunday, July 21, during the University’s standard downtime period. Electronic Research Notebooks will be unavailable beginning at midnight on Saturday–Sunday, July 20–21, until 3 a.m., on Sunday, July 21. Users will be unable to store, manage, or share lab data from Electronic Research Notebooks during the maintenance period.

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have questions regarding this announcement.

Technical Support for Duo Mobile App on iOS 10 Devices Ends July 28, 2019

Wednesday, July 10, 2019 - 12:12

 

Based on decreasing use of iOS 10, Duo has announced that—effective Sunday, July 28, 2019—it will no longer provide technical support for issues related to using the Duo Mobile app on iOS 10 devices. While the Duo Mobile app will continue to function with the University’s multifactor authentication service, just as it does today, Duo will not provide troubleshooting assistance with any issues involving iOS 10 devices after July 28. 

Duo recommends iOS 10 users upgrade to the most recent version of iOS available for their device and use the latest version of the Duo Mobile app. You can check the latest supported operating system for your device here. Taking these steps ensures you have access to the latest features and improvements.

Please contact the Technology Help Desk at 412 624-HELP (4357) if you have any questions about this announcement.

July Microsoft Security Update

Tuesday, July 9, 2019 - 15:26

 

Microsoft Corporation has announced security updates for July that affect the following software: 

  • Microsoft Windows
  • Internet Explorer
  • Microsoft Edge
  • Microsoft Office and Microsoft Office Services and Web Apps
  • Azure DevOps
  • Open Source Software
  • .NET Framework
  • Azure
  • SQL Server
  • ASP.NET
  • Visual Studio
  • Microsoft Exchange Server

CSSD recommends that users immediately identify and install the security updates necessary to remediate these vulnerabilities by using Microsoft's Windows Update feature on their computers as soon as possible. Additional information about the updates is available on Microsoft’s Security TechCenter.

In addition, Pitt IT recommends that all students, faculty, and staff install Antivirus (Symantec Endpoint) and Anti-Malware (Malwarebytes) Protection. Both are available at no cost through the Software Download Service. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.