Multifactor Authentication at Pitt (Duo) | University of Pittsburgh

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Multifactor Authentication at Pitt (Duo)

Important Information for Apple and Android Smartphone Users

Effective December 1, 2020, Duo Security will end support of our Duo Mobile application for iOS 11 and Android 7. 

This end-of-support milestone means that:

  • Duo teams will no longer be able to troubleshoot issues with Duo Mobile on iOS 11 or Android 7 or older.
  • Duo Push will continue to work on already-installed versions of Duo Mobile on iOS 11 or Android 7, and users will continue to be able to authenticate.
  • Duo Mobile-generated passcodes will also continue to work on already-installed versions of the app, and users will continue to be able to authenticate.
  • SMS-delivered passcodes and phone callback authentication are not affected by this change. These methods do not rely on Duo Mobile.
  • Duo Mobile will continue to be fully supported on iOS 12 or Android 8 or newer.

Focusing our engineering efforts on newer operating systems allows us to continue building helpful and secure features. We recommend that users upgrade to the latest iOS or Android version to receive these benefits. 

Beginning February 1, 2021, devices running iOS 11 or Android 7 or older will no longer be able to install Duo Mobile from the Apple App Store or the Google Play Store. Users who have already downloaded the app on iOS 11 or Android 7 or older devices will continue to be able to authenticate using the app. 

Quick Links: Key Benefits I Getting Started I More How-to I Videos

Password + Verification = AccessMultifactor authentication, provided by Duo Security, adds another layer of security to your online accounts when using Pitt Passport by requiring two “factors” to verify your identity when you log in to a service: something you know (such as your password) and something only you have (such as your mobile phone, on which you will receive a login confirmation notice). 

Threats from phishing scams, malicious software, and compromised passwords are constantly increasing and pose an immediate risk to your privacy and the security of University data. In response, the University has added multifactor authentication to all services that use the University’s single sign-on service, Pitt Passport. When accessing a service you will be prompted to enter your username and password on the Pitt Passport login page and complete the login process with multifactor authentication.

Key Benefits

  • Designed to prevent unauthorized access to your information and University data, including confidential retirement account details, pay statements, and direct deposit information.
  • Protects your privacy regardless of what type of device you use to access Pitt Passport services and regardless of whether you access Pitt Passport services while connected to the University’s wired network, the University’s wireless network, or an external network.
  • Provides several options for your second authentication factor, including options that enable you to use multifactor authentication when you are in an area without wireless access or cell phone service (see the Frequently Asked Questions below for details). 

Get Started in 3 Easy Steps

  1. Decide what type of device to register. Refer to our Multifactor Authentication Options Guide or check the guidelines below. 
  2. Register your devices (smartphone, tablet, non-smartphone). You should register more than one device so you have a backup. 
    A. Log in to the Manage My Account service via My Pitt (
    B. Click Login & Security then Add/Manage Pitt Passport Devices and complete the steps.
    Note:Watch our video or refer to the detailed instructions below.
  3. Log in to a Pitt Passport service using the device you registered and select Send Me a Push, Call Me, or Enter a Passcode. 
         Note: See detailed instructions below. 

More Ways to Get the Most from Multifactor Authentication

Video Resources