Multifactor Authentication at Pitt (Duo) | University of Pittsburgh

Multifactor Authentication at Pitt (Duo)

Important Information for Apple and Android Smartphone Users

If you plan to use the Duo Mobile application for or multifactor authentication on a smartphone running Apple iOS 9, Android 5, or older OS, please be aware of the following deadlines:

  • On April 1, 2018, Duo ended technical support of Duo Mobile on devices with these OS versions.
  • On June 1, 2018, Duo ended Duo Mobile downloads to devices with these or earlier OS versions.

If either change affects you, update the version of your Apple or Android device’s OS as soon as possible. While a previously installed Duo Mobile app may continue to work on your mobile device, updating the OS:

  • Provides the best security for your mobile device
  • Allows updates of the Duo Mobile app to continue without interruption
  • Grants you access to change app settings and use new features

Apple iOS users can update the iOS for a mobile device using these instructions>. Android users should follow these instructions>.

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions.

Quick Links: Key Benefits I Getting Started I More How-to I Videos

Password + Verification = AccessMultifactor authentication, provided by Duo Security, adds another layer of security to your online accounts when using Pitt Passport by requiring two “factors” to verify your identity when you log in to a service: something you know (such as your password) and something only you have (such as your mobile phone, on which you will receive a login confirmation notice). 

Threats from phishing scams, malicious software, and compromised passwords are constantly increasing and pose an immediate risk to your privacy and the security of University data. In response, the University has added multifactor authentication to all services that use the University’s single sign-on service, Pitt Passport. When accessing a service you will be prompted to enter your username and password on the Pitt Passport login page and complete the login process with multifactor authentication.

Key Benefits

  • Designed to prevent unauthorized access to your information and University data, including confidential retirement account details, pay statements, and direct deposit information.
  • Protects your privacy regardless of what type of device you use to access Pitt Passport services and regardless of whether you access Pitt Passport services while connected to the University’s wired network, the University’s wireless network, or an external network.
  • Provides several options for your second authentication factor, including options that enable you to use multifactor authentication when you are in an area without wireless access or cell phone service (see the Frequently Asked Questions below for details). 

Get Started in 3 Easy Steps

  1. Decide what type of device to register. Refer to our Multifactor Authentication Options Guide or check the guidelines below. 
  2. Register your devices (smartphone, tablet, non-smartphone). You should register more than one device so you have a backup. 
    A. Log in to the Manage My Account service
    B. Click Add/Manage Pitt Passport Devices and complete the steps.
         Note: Watch our video or refer to the detailed instructions below.
  3. Log in to a Pitt Passport service using the device you registered and select Send Me a Push, Call Me, or Enter a Passcode. 
         Note: See detailed instructions below. 

More Ways to Get the Most from Multifactor Authentication

Video Resources