Pitt IT Launches Virtual Walk-In Support Desk | Information Technology | University of Pittsburgh
!

Pitt IT Launches Virtual Walk-In Support Desk

Monday, June 1, 2020 - 11:44


With the University’s transition to remote operations, Pitt Information Technology is pleased to offer Virtual Walk-In Support. From setting up a new computer or tablet with Pitt resources, to trouble-shooting a thorny issue, get the same familiar service—via Zoom—that students, faculty, and staff are accustomed to at the Walk-In Support Desks on campus.

Zoom Over to the Virtual Walk-In Support Desk

Simply grant a Technical Consultant remote control of your computer to get started:

  1. Go to pi.tt/virtualsupport
  2. You will enter the Zoom waiting room, where a consultant will assess your needs
  3. You will be placed into a Zoom breakout room with a consultant
  4. Discuss your issue live and share your screen. If desired, grant remote access of your device so the Consultant can make changes to your system
  5. Please stay connected and available throughout the virtual consultation in order to answer questions or enter your login credentials.

Get Help With Your Software and System Needs

The Virtual Walk-In Support Desk provides help with all the same issues as the physical locations, including:

  • Connecting to Wi-Fi, configuring a phone or tablet to receive Pitt email, connecting to Pitt services, or changing passwords
  • Students can get help with virus removal, installing or repairing software (including Microsoft Office), and fixing operating systems
  • Receive advice and recommendations about purchasing software or hardware for use at Pitt
  • Note: hardware repair is not available

Visit the Virtual Walk-In Support Desk

You can visit the Virtual Walk-In Support Desk throughout the University’s remote operations and when we return to campus.
Just connect during normal operating hours:

  • Monday–Friday, 8 a.m.–6 p.m.
  • Saturday, 8 a.m.–4 p.m.