One IT @ Pitt
IT integration provides participating departments with an increased level of IT support and IT staff with direct access to expanded expertise and resources.
We’re excited to welcome your IT staff to the Pitt IT family. While you continue to work with familiar faces, you’ll now also have access to more than 325 professionals with expertise in a broad range of technologies, the full Pitt IT service portfolio, and support through our 24/7 IT Help Desk.
IT integration will include in-depth information gathering sessions for allowing Pitt IT to learn the specific needs of your department, while bolstering support to the existing IT staff. As your needs grow and change in the future, you’ll have immediate access to solutions tried and tested by other Pitt units.
We’ll work together to identify standard IT services that can be handled centrally. Your former IT staff will remain involved with projects they’ve spearheaded—with opportunities to focus on more strategic work, learn from their peers, and have a role in shaping the University’s broader technology strategy.
The goal of IT integration is a mutually beneficial partnership to help your department recognize efficiencies and leverage new technologies—while increasing IT support and expertise. The transition will move at a pace that compliments stakeholder comfort and readiness.
Problem in the middle of the night? Did your usual IT contact take some well-deserved time off? Take advantage of contacting the 24/7 IT Help Desk for around-the-clock assistance—365 days a year. Call, IM, or email anytime, or visit a drop-in location.
We’re excited you’ve joined us and look forward to your contributions. The breadth of services offered to the University community through Pitt IT means plenty of opportunities for you to have an impact, develop new skills, and advance your career.
One IT @ Pitt creates a unified approach to IT support and services that leads to amazing results thanks to increased collaboration and expanded access to expertise and resources. Take a look at a few cases where the results, and those who enjoy the benefits, speak for themselves.
We're constantly updating our free software offerings and keeping our systems up-to-date and running smoothly. Follow UPittIT on social media to stay current with all of our announcements. Plus, watch our IT Service Status dashboard (you can even sign up to be notified about specific services) and Alerts & Notifications page to stay informed of both scheduled and unplanned outages.