Resolved: Service Provider Issue Affecting Multifactor Authentication “Call Me” Option | Information Technology | University of Pittsburgh
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Resolved: Service Provider Issue Affecting Multifactor Authentication “Call Me” Option

Thursday, November 7, 2019 - 12:46

 

5:46 p.m., Thursday, Nov. 7, 2019 

Duo has resolved the issue that affected the ability of some users to use the “Call Me” option to authenticate to Pitt Passport-protected services earlier today. Full service has been restored. 

2:46 p.m., Thursday, Nov. 7, 2019

Duo, the service provider for the University’s multifactor authentication service, is experiencing an issue with its service that is affecting the ability to use the “Call Me” option to authenticate to Pitt Passport-protected services. The Duo “Send Me a Push” and “Enter a Passcode” options are not affected by this issue and can still be used to log in.

Duo is aware of the issue and working to restore full service as quickly as possible. Updates will be posted as they become available.

Please contact the 24/7 IT Help Desk at 412 624-HELP (4357) if you have any questions about this announcement.