Pitt Information Technology will perform telephone network maintenance from 4 to 7 a.m. on Monday, June 7. Most phones on the Pittsburgh campus will be able to place calls but unable to receive them during the maintenance window. A smaller number of phones and some emergency phone stations will be unable to make or receive calls while maintenance is underway. University units who use Pitt IT’s automated call distribution (ACD) service to manage support center calls will not be able to receive calls during the maintenance window.
The University of Pittsburgh Police Department will continue to receive calls at 412-624-2121 from any active phone and the University’s Emergency Notification Service will also remain operational. In addition, Pittsburgh campus numbers that have been moved to Microsoft Teams and all regional campus telephones will be unaffected. Calls to the 24/7 IT Help Desk will also remain available.
This maintenance is necessary to permanently resolve an issue that interrupted phone service at the Pittsburgh campus on Thursday, May 13. Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.