Phishing Alert: Outlook Webmail Update Scam | Information Technology | University of Pittsburgh

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Phishing Alert: Outlook Webmail Update Scam

Wednesday, April 13, 2016 - 09:05

Computing Services and Systems Development (CSSD) is responding to a new email phishing scam that claims Webmail has been improved and you need to click on a link to update your email. The email Subject line is typically "IT Service Help Desk."

The following is a sample of the recent fraudulent email. If you receive this message (or any message similar to it), delete it without replying, opening any attachments, or clicking on any links within the email.


Subject: IT Service Help Desk.

To All Employees\Staff,  

Take note of this important update that our new web mail has been improved with a new messaging system from Owa/outlook which also include faster usage on email, shared calendar,web-documents and the new 2016 anti-spam version.  

Kindly use the link below to complete your 2016 Outlook Webmail User authentication form.

CLICK on Outlook Web Access (link removed) to update immediately.

 ITS help desk
© Copyright 2016
Microsoft All right Reserved.


The link in the phishing email directs readers to a malicious Web page that looks similar to the page shown below. The page attempts to collect your username, password, and domain.

Outlook Webmail scam

CSSD strongly recommends that you do not reply to unsolicited emails or emails from unverifiable sources. Avoid clicking on links contained in such emails, as these may lead to sites that contain harmful software. If a link looks suspicious, you can hover over the link with your mouse to preview the URL without clicking on it.

In addition, CSSD recommends that all users install Symantec Endpoint Protection software and use the LiveUpdate feature to get the latest virus definitions. As a complement to Symantec Endpoint Protection, CSSD offers Malwarebytes Premium for individuals and departments at no cost. Students, faculty, and staff can download Malwarebytes and Symantec Endpoint Protection at no cost through the Software Download Service at My Pitt. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the Technology Help Desk at 412-624-HELP [4357] if you have any questions regarding this announcement.