Phishing Alert: Library Account Expiration Notice | Information Technology | University of Pittsburgh

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Phishing Alert: Library Account Expiration Notice

Monday, December 21, 2015 - 14:20


Computing Services and Systems Development (CSSD) is responding to a new email phishing scam that claims access to your library account is expiring and you must click a link to log in and reactivate your account. 

The following is a sample of the recent fraudulent email. If you receive this message (or any message similar to it), delete it without replying, opening any attachments, or clicking on any links within the email.


Dear User,

Your access to your library account is expiring soon. To continue to have access to the library services, you must reactivate your account. For this purpose, click the web address below or copy and paste it into your web browser. A successful login will activate your account and you will be redirected to the library homepage.


If you are unable to log in, please contact the Technology Help Desk at for immediate assistance.




Access & Delivery Services

University of Pittsburgh

3960 Forbes Ave, Pittsburgh, PA 15260, United States

Phone:+1 306-966-6005


The link in the phishing email directs readers to a malicious Web page that looks similar to the page shown below. The page attempts to collect your username and password.

library phishing scam

CSSD strongly recommends that you do not reply to unsolicited emails or emails from unverifiable sources. Avoid clicking on links contained in such emails, as these may lead to sites that contain harmful software. If a link looks suspicious, you can hover over the link with your mouse to preview the URL without clicking on it.

In addition, CSSD recommends that all users install Symantec Endpoint Protection software and use the LiveUpdate feature to get the latest virus definitions. As a complement to Symantec Endpoint Protection, CSSD offers a free version of Malwarebytes for individuals and departments. Students, faculty, and staff can download Malwarebytes and Symantec Endpoint Protection at no cost through the Software Download Service at My Pitt. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the Technology Help Desk at 412-624-HELP [4357] if you have any questions regarding this announcement.