Vice Chancellor and Chief Information Officer Mark Henderson is pleased to announce that the University’s Computing Services & Systems Development and Financial Information Systems groups are combining their talents and services to form one IT organization: Pitt Information Technology. This alignment is a significant first step in implementing a new IT Vision and Strategy to support the strategic goals of the University.
In the coming weeks, a transition team comprising staff members from FIS and CSSD will come together to help shape the transition. The consolidated organization will provide more unified and coordinated IT and enable improved delivery of services and support through simplification, efficiency gains, and enhanced effectiveness.
CSSD’s nearly 250 full-time staff and 150 students manage Pitt's central IT functions and services. Their work includes networking, telecommunications, application development, information security, computing operations, end-user support and other technology-related areas across the University.
FIS’s team of 50 employees, led by Associate Vice Chancellor Monte Ciotto, supports the University’s enterprise resource planning system, PRISM, which includes general ledger, research accounting, human resources, and payroll. FIS also provides technical services and support to University business partners, including business and auxiliary services, facilities management, internal audit and the Office of the Chief Financial Officer.
Users should continue to use current support channels for each group’s respective services:
- CSSD’s Technology Help Desk at 412-624-4357 or www.technology.pitt.edu/247-it-help-desk
- FIS’s Service Portal and PRISM Support at fis.pitt.edu