Pitt Information Technology is pleased to share that technical support for the University’s Learning Management System (Canvas) is fully transitioning to the 24/7 IT Help Desk effective in mid-June. This means that all students, staff, and instructors can receive support for Canvas by calling 412-624-HELP (4357), the same familiar number used for most other University systems. Using the Help button within Canvas will also route your request directly to the 24/7 IT Help Desk.

In addition to general expertise supporting Canvas, analysts with the 24/7 IT Help Desk have detailed knowledge specific to Pitt’s instance of Canvas and how it integrates with other supported academic technologies.

Until mid-June, please feel free to use either the 24/7 IT Help Desk or vendor support when you need answers to your Canvas questions. After the transition, please contact the 24/7 IT Help Desk for any Canvas questions that you have. If you use the help resources within Canvas, you will automatically contact us. We look forward to providing you with a great Canvas support experience.

Please contact the 24/7 IT Help Desk at 412 624-HELP (4357) if you have any questions about this announcement.