Resolved: Issue Affecting Some Multifactor Authentication Options for T-Mobile Users | Information Technology | University of Pittsburgh
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Resolved: Issue Affecting Some Multifactor Authentication Options for T-Mobile Users

Monday, June 15, 2020 - 17:46

 

8:29 a.m., Tuesday, June 16, 2020

Duo has resolved the issue with multifactor authentication that affected the ability of T-Mobile users to authenticate to Pitt Passport-protected services using the “Call Me” and “Enter a Passcode” options yesterday. Full service has been restored.

5:46 p.m., Monday, June 15, 2020

Duo, the service provider for the University’s multifactor authentication service, is experiencing an issue that is affecting the ability of T-Mobile users to authenticate to Pitt Passport-protected services using the “Call Me” and “Enter a Passcode” options. The Duo “Send Me a Push” option is not affected and can still be used to log in.

Duo is aware of the issue and working with T-Mobile to resolve it. Updates will be posted to status.pitt.edu as they become available.

Please contact the 24/7 IT Help Desk at 412 624-HELP (4357) if you have any questions about this announcement.