8:29 a.m., Tuesday, June 16, 2020

Duo has resolved the issue with multifactor authentication that affected the ability of T-Mobile users to authenticate to Pitt Passport-protected services using the “Call Me” and “Enter a Passcode” options yesterday. Full service has been restored.

5:46 p.m., Monday, June 15, 2020

Duo, the service provider for the University’s multifactor authentication service, is experiencing an issue that is affecting the ability of T-Mobile users to authenticate to Pitt Passport-protected services using the “Call Me” and “Enter a Passcode” options. The Duo “Send Me a Push” option is not affected and can still be used to log in.

Duo is aware of the issue and working with T-Mobile to resolve it. Updates will be posted to status.pitt.edu as they become available.

Please contact the Technology Help Desk at 412 624-HELP (4357) if you have any questions about this announcement.