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Help Sheet

Network Maintenance Scheduled for July 22 and July 29

Wednesday, July 19, 2017 - 16:18

Computing Services and Systems Development will upgrade network equipment at the University’s Network Operations Center during the standard downtime period on Saturday, July 22 and Saturday, July 29 beginning at 11:00 p.m.

The maintenance should not affect any University services. If an unanticipated service outage were to occur during the maintenance period, the following buildings would be affected:

July 22

  • Chevron Science Center
  • Eberly Hall

July 29

  • Amos Hall
  • Brackenridge Hall
  • Bruce Hall
  • David Lawrence Hall
  • Holland Hall (North & South)
  • Litchfield Tower A
  • Litchfield Towers B/C
  • McCormick Hall
  • William Pitt Union

This maintenance is necessary to ensure the continued reliability and stability of the University’s network. Please contact the Technology Help Desk at 412 624-HELP [4357] if you have any questions about this announcement.

Vendor Maintenance to Affect Electronic Lab Notebooks on July 23

Wednesday, July 19, 2017 - 14:27

LabArchives, the service provider for the Electronic Lab Notebook service, will perform maintenance on Sunday, July 23, during the University’s standard downtime period. The Electronic Lab Notebook service will be unavailable between 1 a.m. and 5 a.m. EST on Sunday while server maintenance is completed. A vendor announcement in LabArchives will provide users with advanced notice about the scheduled maintenance.

Please contact the Technology Help Desk at 412-624-HELP [4357] if you have questions regarding this announcement.

Reminder: Faculty Information System Update Scheduled for July 21 - 24

Wednesday, July 19, 2017 - 13:50

The Faculty Information System (Elements) will undergo a system upgrade during the weekend starting on
Friday, July 21, 2017, at 6 p.m. Work is expected to be completed by 8 a.m. on Monday, July 24. The system
will be unavailable while the upgrade is in progress.

Please contact the Technology Help Desk at 412 624-HELP [4357] if you have any questions about this announcement.

Phishing Alert: Office 365 Security Update Scam Mimics Microsoft Login Page

Wednesday, July 12, 2017 - 20:56

Computing Services and Systems Development (CSSD) is responding to a new email phishing scam that claims you have new Office 365 messages concerning your security update. The email contains a link to a harmful web page that mimics a Microsoft Office 365 login page and attempts to collect your username and password. The message appears to come from quarantine at messaging.microsoft.com.

The following is a sample of the recent fraudulent email. If you receive this message (or any message similar to it), please report it as a phishing scam by forwarding the email message as an attachment to phish@pitt.edu. Detailed instructions on reporting scams are available at http://technology.pitt.edu/phishingscams.

*************************************************************************************

Subject: Email address of recipient

 *************************************************************************************

The link in the phishing email directs readers to a malicious Web page (shown below) that mimics the Microsoft Office 365 login page.

CSSD strongly recommends that you do not reply to unsolicited emails or emails from unverifiable sources. Avoid clicking on links contained in such emails, as these may lead to sites that contain harmful software. If a link looks suspicious, you can hover over the link with your mouse to preview the URL without clicking on it.

In addition, CSSD recommends that all users install Symantec Endpoint Protection software and use the LiveUpdate feature to get the latest virus definitions. As a complement to Symantec Endpoint Protection, CSSD offers Malwarebytes Premium for individuals and departments at no cost. Students, faculty, and staff can download Malwarebytes and Symantec Endpoint Protection at no cost through the Software Download Service at My Pitt. Departments can submit a help requestto obtain Malwarebytes for multiple machines.

Please contact the Technology Help Desk at 412-624-HELP [4357] if you have any questions regarding this announcement.

NotifyU Upgrade

The systems used to send Emergency Notification Service (ENS) alerts and NotifyU text message updates are being combined into a single, mobile-friendly interface.

Emergency Notification Service Upgrade

The systems used to send Emergency Notification Service (ENS) alerts and NotifyU text messages are being combined into a single, mobile-friendly interface.

Phishing Alert: Library Account Expiration Scam Mimics Pitt Passport Login Page

Friday, July 7, 2017 - 09:37

Computing Services and Systems Development (CSSD) is responding to a new email phishing scam that claims your library account has expired and must be reactivated immediately or it will be closed. The email contains a link to reactivate your account. The link actually takes visitors to a harmful web page that mimics the Pitt Passport login page and attempts to collect their username and password. The email scam appears to originate from a Gmail email address that begins with pitlibrary1.

The following is a sample of the recent fraudulent email. If you receive this message (or any message similar to it), please report it as a phishing scam by forwarding the email message as an attachment to phish@pitt.edu. Detailed instructions on reporting scams are available at http://technology.pitt.edu/phishingscams.

*************************************************************************************

Subject: Library Account

Dear User, 

Your library account has expired, therefore you must reactivate it immediately or it will be closed automatically. If you intend to use this service in the future, you must take action at once!
To reactivate your account, simply visit the following page and login with your library account.

Login Page:
<LINK REMOVED>

Sincerely, 

University of Pittsburgh
4200 Fifth Avenue
Pittsburgh, PA 15260
412-624-4141

 *************************************************************************************

The link in the phishing email directs readers to a malicious Web page (shown below) that mimics the Pitt Passport login page. Remember that the real Pitt Passport login page always begins with https://passport.pitt.edu in the address bar.

CSSD strongly recommends that you do not reply to unsolicited emails or emails from unverifiable sources. Avoid clicking on links contained in such emails, as these may lead to sites that contain harmful software. If a link looks suspicious, you can hover over the link with your mouse to preview the URL without clicking on it.

In addition, CSSD recommends that all users install Symantec Endpoint Protection software and use the LiveUpdate feature to get the latest virus definitions. As a complement to Symantec Endpoint Protection, CSSD offers Malwarebytes Premium for individuals and departments at no cost. Students, faculty, and staff can download Malwarebytes and Symantec Endpoint Protection at no cost through the Software Download Service at My Pitt. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the Technology Help Desk at 412-624-HELP [4357] if you have any questions regarding this announcemen

New Vulnerability Affects WordPress Plugin WP Statistics

Monday, July 3, 2017 - 15:45

A newly discovered vulnerability in a popular WordPress plugin could allow an attacker to take control of an affected website. WordPress is open-source content management software that is used to manage and publish websites. A SQL Injection vulnerability exists in the WP Statistics plugin, which WordPress site administrators can use to view information about the number of visitors to their website and other web page statistics. 

This vulnerability is patched in WP Statistics 12.0.8, the latest version of the WP Statistics plugin. If you administer a WordPress site and use an older version of the WP Statistics plugin, Computing Services and Systems Development recommends that you upgrade to the latest version of WP Statistics as soon as possible.

Please contact the Technology Help Desk at 412 624-HELP [4357] if you have any questions regarding this announcement.

PittNet (Wireless and Wired): Connect

Wireless PittNet provides fast, secure, and easy-to-use Internet access from academic buildings and residence halls across campus. Those with newer laptops, smartphones, and tablets can take advantage of faster wireless speeds by using Wirelss PittNet Fast. If your device does not support Wireless-PittNet-Fast, you will still be able to use Wireless PittNet.

Phone: Emergency Calls from University Phones

Call 412-624-2121 in any situation that requires immediate assistance from University police, the fire department, or an ambulance. Please familiarize yourself with the locations of emergency call boxes around campus should you find yourself in a situation where you do not have access to a landline or cell phone.

Analog/Legacy System (Avaya)