Virtual Desktops for Remote Work | Information Technology | University of Pittsburgh
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Virtual Desktops for Remote Work

Quick Links: Request Access | Web Client | Remote Desktop Client | Launch the Lab | Save and Access Files

NOTE: The Pitt IT Virtual Desktop is in its pilot phase for staff during the University's COVID-19 mitigation efforts. Please contact the 24/7 IT Help Desk if you wish to request access, have questions about the service, or experience any technical difficulties. The Virtual Lab is also now available to faculty and students.

Overview

The Pitt IT Virtual Desktop (Microsoft) enables staff to remotely access a set software and resources. The convenience of the Virtual Desktop is that you can access it from any location, using almost any computer or mobile device, at any time of day. It's your personal 24/7, on-the-go solution. A list of titles is available.

Benefits of Virtual Desktop

  • Software access without saving it on your device's hard drive, for machines with limited storage capacity
  • Uses less bandwidth and compute resources than Office online, for those experiencing performance issues
  • Connect from a web browser or app on nearly any Windows, MacOS, Android or iOS device
  • Access the most popular software for staff use, with synced access to files saved in your OneDrive cloud storage
  • Secure your work with cloud-based services and storage behind Pitt Passport sign-on and Duo multifactor authentication

Request Access

If you would like to use the Virtual Desktop service, please contact the 24/7 IT Help Desk at 412-624-HELP (4357) to request access.

Use the Web Client

Note: The web client requires HTML 5. The latest version of most browsers supports HTML 5.

  1. Contact the 24/7 IT Help Desk to request Virtual Desktop access.
  2. Navigate to https://rdweb.wvd.microsoft.com/webclient.
  3. Enter your University email address. You are redirected to the Pitt Passport login screen.
  4. Log in using your University Computing Account username and password.
  5. Double click Enterprise Remote Access under the heading Pitt IT – Remote Work.
  6. Enter your University Computing Account username and password to complete the login process.

Important: You will be saving your files to your OneDrive account. You cannot save files to your local computer or device when using the web interface.

Use the Remote Desktop Client

Download the Client

Following are general steps for downloading the client:

  1. Contact the 24/7 IT Help Desk to request Virtual Desktop access.
  2. Navigate to https://docs.microsoft.com/en-us/azure/virtual-desktop.
  3. From the Connect to Windows Virtual Desktop section, click on the link for the type of device you are using.
  4. Follow the directions on the page to install the client and connect to Virtual Desktop.
  5. If you are asked to subscribe to a feed, enter https://rdweb.wvd.microsoft.com as the Feed URL.

Specific instructions for each operating system are listed below.

Windows Client

  1. Navigate to https://docs.microsoft.com/en-us/azure/virtual-desktop/connect-windows-7-and-10.
  2. Most computers will use the Windows 64-bit client.
  3. Follow the directions from the link above to download and install the current client.

MacOS Client

  1. Navigate to https://docs.microsoft.com/en-us/azure/virtual-desktop/connect-macos.
  2. Follow the directions from this link to download and install the current client.
  3. Subscribe to the Virtual Desktop feed by clicking Add Feed on the main page. Enter https://rdweb.wvd.microsoft.com as the Feed URL.

iOS Client

  1. Navigate to https://docs.microsoft.com/en-us/azure/virtual-desktop/connect-ios.
  2. The App Store launches. Download the Remote Desktop Client from Apple.
  3. Follow the directions from the link above to download and install the current client.

Android Client

  1. Navigate to https://docs.microsoft.com/en-us/azure/virtual-desktop/connect-android.
  2. The Google Play Store launches. Download the Remote Desktop Client from Google.
  3. Follow the directions from the link above to download and install the current client.

Launch the Client

  1. Launch Remote Desktop by navigating to the web client or opening the desktop client (e.g., double-click on the Remote Desktop icon or search for the program from the Start menu.)
  2. Enter your University email address when prompted, and click Next. You will be redirected to the Pitt Passport login screen.
  3. Log in using your University Computing Account username and password.
  4. Double click Enterprise Remote Access under the heading Pitt IT – Remote Work.
  5. Enter your University Computing Account username and password to complete the login process.
  6. Once you've logged in, the Virtual Desktop remote lets you access available software titles and resources.
  7. To disconnect from Virtual Desktop, simply close the web client browser window or the desktop client.

Available Software

Available Software

The following software is available on Pitt IT Virtual Desktop:

  • Adobe Creative Cloud Suite Named User Licensing (Acrobat, Photoshop, Lightroom, Illustrator, etc.)
  • Duo Multifactor Authentication (desktop client)
  • Google Chrome
  • Microsoft Office 365 (Access, Excel, Work, Powerpoint, Outlook, etc.)
  • Microsoft Teams (Note: Installation of Teams software is required for its use.)
  • Mozilla Firefox
  • Perceptive Content
  • Windows Applications(Calculator, Edge, IE)

Save and Access Files

  • You are automatically logged into OneDrive upon connecting to Virtual Desktop.
  • Files saved to Virtual Desktop or in its Documents or Pictures folders will be saved to your OneDrive Account.
  • If you are using the desktop client, you can also save files to your local device.
  • Files saved in OneDrive will automatically sync with any device you use to connect to the Virtual Desktop, via the web or desktop client.
  • If you connect to OneDrive directly—at portal.office.com—the Desktop folder contains the files saved to Virtual Desktop.