Box: User Guide

Box is a secure cloud storage solution that provides unlimited storage space as well as numerous collaboration features. Additional user guide information about the Box experience is available here.

Email: Alias Frequently Asked Questions

Frequently Asked Questions About Email Aliases

Does an email alias replace my official University email address?

No. Your official University email address does not change or go away if you decide to create an email alias. An email address is just another address that can be used in addition to your University email address.

Why would I want to use an email alias? 

Email: Review Your Quarantined Messages from My Pitt

Review Your Quarantined Messages from My Pitt

If you have not received a spam notification email for some time and want to review your quarantined messages, you can Log in to the quarantined messages window in the Office 365 environment to check.

Update: pitt.edu issue has been resolved

Thursday, April 21, 2016 - 07:08


9:36 a.m. Thursday, April 21, 2016

The issue that earlier this morning affected the ability of some individuals to access University sites from outside the University’s network has been resolved. All services have been restored. 

7:08 a.m. Thursday, April 21, 2016

An issue that appears to be related to record validation for pitt.edu is affecting the ability of some individuals to access University sites from outside the University's network. We are working to resolve the issue as quickly as possible. Students, faculty, and staff who have difficulty accessing Pitt sites can contact the Help Desk at 412-624-HELP [4357] for instructions on how to temporarily change their DNS settings to access Pitt services. We will update this post with more information as it becomes available.

December Microsoft Security Bulletins

Tuesday, December 13, 2016 - 16:24


Microsoft Corporation has announced six new critical security vulnerabilities affecting Microsoft Windows, Microsoft Internet Explorer, Microsoft Edge, Microsoft Office, and Adobe Flash Player. CSSD recommends that users immediately identify and install the security updates necessary to repair these vulnerabilities by using Microsoft's Windows Update feature on their computers as soon as possible.

In addition to installing the Microsoft patches, CSSD also recommends that all users install Symantec Endpoint Protection software and use the LiveUpdate feature to get the latest virus definitions. As a complement to Symantec Endpoint Protection, CSSD offers Malwarebytes Premium for individuals and departments at no cost. Students, faculty, and staff can download Malwarebytes and Symantec Endpoint Protection at no cost through the Software Download Service at My Pitt. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the Technology Help Desk at 412 624-HELP [4357] if you have any questions regarding this announcement.

Network Usage Standards

The following provides guidelines for departments to follow when connecting to and using the University of Pittsburgh's Network (PittNet).


University of Pittsburgh policy 10-02-13 establishes the provisions for the installation, maintenance, and operation of the University of Pittsburgh's Network (PittNet).

Lab Line: Check Lab Availability

Find out which lab has available Windows, Mac, or Linux computers before you get there. There are four easy ways to check:

Top Help Desk Questions

Why is my computer no longer able to connect to PittNet or Wireless PittNet?