My Pitt Email

My Pitt: Frequently Asked Questions

Why can’t I find the service I’m looking for in Ask Cathy?

Not all of the services available through My Pitt have been added to Ask Cathy yet. If you can’t find the service you are looking for in Ask Cathy, try accessing it through My Pitt (my.pitt.edu). We also encourage you to click the Send Feedback link in Ask Cathy and submit that service you would like to see added.

Why am I prompted to log in to some services in Ask Cathy but not others?

Advanced Threat Protection for Your University Email

Tuesday, May 31, 2016 - 10:34


The implementation of Microsoft Advanced Threat Protection on June 4, 2016 will add another layer to the University’s existing security controls. Advanced Threat Protection enhances security and helps protect against advanced persistent threats with two new features: Safe Links and Safe Attachments.

Safe Links

Safe Links evaluates the links in an email message in real time to determine whether they link to safe or harmful content. All links evaluated by Safe Links will be replaced by a longer URL that that begins with https://na01.safelinks.protection.outlook.com/?’, similar to the example shown below.

Safe Links example

If the link is safe, you will be sent to the original Web address when you click on it. If the link is not safe, you will see a warning message indicating that the Web site you are trying to visit is harmful.

Safe Attachments

Safe Attachments is a feature that protects against harmful email attachments. Safe Attachments opens attachments in a virtual environment and analyzes their behavior to determine whether they are harmful. If the attachment is safe, it will be delivered to you along with the original email message. If the attachment is harmful, the email will be blocked and the message and attachment will not be delivered.

The analysis process may cause some minimal (measured in minutes) delay in delivery to you of email messages with attachments.

More information about Advanced Threat Protection is available at http://technology.pitt.edu/atp.

ATP digital sign

My Pitt Email (Microsoft Office 365 Email)

Students, faculty, and staff have access to My Pitt Email, a cloud-based email service provided through Office 365 Email.

Box: Log in to Box

From a Desktop (Windows or Mac)

  1. Open a Web browser to pitt.box.com.
    Note: You can also log in to My Pitt and click Box Login on the right-hand side of the page.
  2. Click Continue .
    Box for Pitt Login

Spam Filtering: Approve or Block Senders for non-Outlook Users

Office 365 Email makes it easy to block or allow senders right from Outlook.

If you do not use Outlook, you can use the instructions below to add email addresses to your list of approved/safe senders or blocked senders from Outlook Web Access.

Spam and Virus Filtering with Exchange Online Protection


Some of the many benefits of using Microsoft’s Office 365 email as the provider for my Pitt Email are the robust security features that have been integrated into the University’s email environment. These features include protection from:

Access My Pitt Email with the IMAP Protocol

You can use the IMAP protocol to access your My Pitt Email by following the steps below. You may need to use the IMAP protocol if you access your email with the Thunderbird desktop email client or if you have a smartphone that does not support ActiveSync.

Recreate Your My Pitt Email Profile on Your Mobile Device

University faculty and staff are being moved to Office 365 Email. After the move, smartphones and mobile devices should automatically reconnect to My Pitt Email. However, you may need to recreate your profile to access your My Pitt Email.

Email Delivery Can Be Affected by External Service Providers’ DMARC Policies


Some external email service providers have enabled an email authentication policy intended to help prevent email spoofing (a technique used to forge the "From" address of an email message so that it appears to come from a known sender). However, in some scenarios this email authentication policy can interfere with the delivery of legitimate email messages, including messages addressed to @pitt.edu addresses.