Phishing Alert: "Update Your Mailbox" Scam Attempts to Collect Username and Password

Sunday, June 18, 2017 - 20:31

Computing Services and Systems Development (CSSD) is responding to a new email phishing scam that claims you have exceeded your email quota and must update your account by clicking on a link. The link directs readers to a harmful Web site that attempts to collect your username and password. The email scam appears to originate from a compromised University email account. 

The following is a sample of the recent fraudulent email. If you receive this message (or any message similar to it), please report it as a phishing scam by forwarding the email message as an attachment to phish@pitt.edu. Detailed instructions on reporting scams are available at http://technology.pitt.edu/phishingscams.


Subject: System Administrator

Your mailbox has exceeded the set quota limit by the admin please click here to update your mailbox and avoid being suspended.

System Administrator.


The link in the phishing email directs readers to a malicious Web page (shown below) that mimics a Webmail login page. 

CSSD strongly recommends that you do not reply to unsolicited emails or emails from unverifiable sources. Avoid clicking on links contained in such emails, as these may lead to sites that contain harmful software. If a link looks suspicious, you can hover over the link with your mouse to preview the URL without clicking on it.

In addition, CSSD recommends that all users install Symantec Endpoint Protection software and use the LiveUpdate feature to get the latest virus definitions. As a complement to Symantec Endpoint Protection, CSSD offers Malwarebytes Premium for individuals and departments at no cost. Students, faculty, and staff can download Malwarebytes and Symantec Endpoint Protection at no cost through the Software Download Service at My Pitt. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the Technology Help Desk at 412-624-HELP [4357] if you have any questions regarding this announcement.

Software/Application Support

CSSD provides support for your computing experience at the University through the Technology Help Desk and our support teams including  Student Technical Consultants and Core Consultants.

Maintenance on 10/1 Affects Voice Service in Some Buildings

Thursday, September 29, 2016 - 13:48


Maintenance on the University’s telecommunications system during the standard downtime period on October 1 will affect telephone service for a limited number of individuals in Crabtree Hall, Lothrop Hall, Parran Hall, the Petersen Events Center, Salk Hall, Scaife Hall, and Victoria Hall.

Maintenance will take place from approximately 11:00 p.m. on Saturday, October 1 through 1:00 a.m. on Sunday, October 2. This maintenance is necessary to enhance the stability and reliability of the telecommunications system. 

Please contact the Technology Help Desk at 412 624-HELP [4357] if you have any questions about this announcement