Phone, email, and chat are very useful, but sometimes it’s more convenient to get help in person. Pitt IT operates Drop-In Support to provide hands-on help for the personal devices of students, faculty, and staff. From setting up a new computer or tablet with Pitt resources to trouble-shooting a thorny issue, a Technical Consultant can provide the personal support you need.
There are two Drop-In Support locations: in the University Store on Fifth and Cathedral of Learning room G-62.
Please be sure to bring your device's power cord and Pitt ID with you to Drop-In Support.
*Note: Hardware repair is not available. For assistance with University-owned equipment, contact your unit's IT staff directly. For personal devices, The University Store Repair Center offers free diagnostics for students, faculty, and staff—separate from Pitt IT Drop-In Support.