System Downtime/Change Management
All Pitt Information Technology managed systems are governed by strong change management procedures to ensure stable and reliable service. A Change Advisory Board comprised of a senior Pitt IT staff and management oversees the Change Management policy, process, and procedures. Enterprise-wide changes are announced to customers prior to the system outage.
There are three main categories of changes:
- Routine: implemented every weekday from 9:00 p.m. to 11:00 p.m.
- Downtime: implemented each week from 11:00 p.m. on Saturday to 7:00 a.m. on Sunday.
- Exemption: performed outside one of these two timeframes.
- Vendor Downtime: performed for vendor-hosted applications with their own downtime change windows that do not coincide with Pitt IT's.
Visit our Network Operations Center (NOC) page for more information.