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Enterprise Device Management
Enterprise Device Management (EDM) is a Pitt Information Technology service that supports departments in the standardization of machine settings, software installation, remote administration, and dynamic reporting of Windows and Apple devices.
By participating in EDM, University departments can take advantage of enterprise-level support and benefits, while still maintaining their independence as individual units. Pitt IT offers EDM to University departments at no cost.
Contact the 24/7 IT Help Desk to learn more about enrolling your department in EDM.
EDM Tools & Services
- BeyondTrust Secure Remote Support –Support tool for making quick and secure connections with remote machines located anywhere with internet connectivity.
- MECM (previously SCCM) – Microsoft tool for managing Windows devices and deploying software packages.
- JAMF – Third-party solution for managing Apple and iOS devices, such as iPhones, iPads, and Macs.
- InTune – Cloud-facing Microsoft product joined to Azure Active Directory for managing Windows devices and deploying software.
Departments must enroll in the entire program to benefit from any of these tools and services with the support and cost savings of Pitt IT. However, enrolled departments may choose to use all EDM-offered services or only the services relevant to their needs (e.g., your department may determine that it needs BeyondTrust SRS and JAMF, but not MECM and InTune).
Contact the 24/7 IT Help Desk to request more information about enrolling in EDM.
Can other participating departments see or access my devices?
No. Departments can only see machines inside their departments.
How much does EDM cost?
Participation in EDM is offered at no cost to departments.
How do I get support?
The EDM team will assist departments with basic troubleshooting and guide department staff to useful resources to solve issues with departmental devices where possible. The EDM team can also offer additional support with tasks such as saved search creation, software distribution to devices, quarterly inventory reports, and adding and retiring devices.
Specific help requests should be sent to the 24/7 IT Help Desk.
Can I add additional software to my devices after I enroll in EDM?
After initial setup, for software not available already in Self Service, a departmental technology administrator should submit tickets through the Technology Help Desk to request the packaging of software by the EDM team. After the ticket is submitted, the EDM team will schedule a call with the department to discuss the specific application(s), how the application is used, and any associated fees and timelines. Note that this is a one-time service.
Additional packaging, including updates will require the submission of additional tickets through the Technology Help Desk. Licensing for applications not included in the standard image is also the responsibility of the department. The departmental technology administrator is responsible for securing licensing and abiding by the licensing agreements.
The EDM team is only responsible for packaging the product for use.