Enterprise Device Management | Information Technology | University of Pittsburgh

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Enterprise Device Management

Enterprise Device Management (EDM) is a Pitt Information Technology service that supports departments in the standardization of machine settings, software installation, remote administration, and dynamic reporting of Windows and Apple devices.

By participating in EDM, University departments can take advantage of enterprise-level support and benefits, while still maintaining their independence as individual units. Pitt IT offers EDM to University departments at no cost.

Contact the 24/7 IT Help Desk to learn more about enrolling your department in EDM.

EDM Tools & Services

  1. BeyondTrust Secure Remote Support –Support tool for making quick and secure connections with remote machines located anywhere with internet connectivity.
  2. MECM (previously SCCM) – Microsoft tool for managing Windows devices and deploying software packages.
  3. JAMF – Third-party solution for managing Apple and iOS devices, such as iPhones, iPads, and Macs.
  4. InTune – Cloud-facing Microsoft product joined to Azure Active Directory for managing Windows devices and deploying software.

Departments must enroll in the entire program to benefit from any of these tools and services with the support and cost savings of Pitt IT. However, enrolled departments may choose to use all EDM-offered services or only the services relevant to their needs (e.g., your department may determine that it needs BeyondTrust SRS and JAMF, but not MECM and InTune).

Learn more about EDM for Windows or EDM for Apple with the linked guides. Note: EDM for Windows is only available to departments who participate in the campus Microsoft license agreement.

Contact the 24/7 IT Help Desk to request more information about enrolling in EDM.