Consulting for Students | Information Technology | University of Pittsburgh
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Consulting for Students

Overview

Student Technical Consultants are available to provide technical support to students living on campus and off campus.

Walk-in consultation is available at the Walk-In Support Desk at the University Store on Fifth or Litchfield Towers Lobby.

  • The walk-in locations at the University Store on Fifth and Towers Lobby can help students, faculty, and staff connect to PittNet Wi-Fi, configure a smartphone or tablet to receive Pitt Email (Outlook), install Microsoft Office, or change passwords.
  • Consultants at the University Store on Fifth location can also help students remove viruses, connect to Pitt Print Stations, and install or repair software.
  • During the walk-in consultation, Walk-In Support Desk staff may determine that a scheduled appointment is necessary and can assist the student with scheduling the appointment.

During the walk-in consultation, Walk-In Support Desk staff may determine that a scheduled appointment is necessary and can assist the student with scheduling the appointment. If repairs on a computer require an appointment a students may “check in” their computer and pick it up once repairs have been completed.

Students living in residence halls can receive in-room technical support from consultants. To schedule an appointment, contact the 24/7 IT Help Desk at 412-624-HELP (4357).

Please review the following guidelines for use of this service.

Technical Consulting Service Guidelines

  •  Support services include software installation and upgrades, networking assistance, data backup, virus and spyware removal, and general software troubleshooting.
  • Hardware repair is not a service that we provide. If the consultants determine during troubleshooting that your problem is hardware-related, they may recommend possible third-party solutions.
  • Networking support is available for wireless access to PittNet only. For problems that involve outside Internet Service Providers (ISP), such as Comcast, Verizon, or AOL, contact your ISP for assistance.

Student Responsibilities

Before your walk-in consultation or scheduled appointment, you should:

For a walk-in consultation at the University Store on Fifth or Towers Lobby, please:

  • Present your University of Pittsburgh student ID card when you arrive for your appointment.
  • Bring your computer and any unique peripherals to the appointment. The consultant area supplies standard PC and Mac monitors, mice, and keyboards for troubleshooting purposes.
  • Bring the original software or license verification for any software installation.

During a residence hall in-room appointment, please:

  • Remain in your room at all times while the consultant is working on your computer.
  • Remember that all in-room consultations are limited to 60 minutes. If more time is required to troubleshoot a problem, a follow-up appointment is scheduled. 

Customer Escalation Procedures

The Support Desk is committed to providing you with the best possible service. In the event your questions or problems are still unresolved after consultation, please report your concerns to the 24/7 Help Desk at 412-624-HELP (4357).