I am leaving the University. What do I do with my Box folders? 

If you are leaving the University before the University's contract with Box expires in August 2021 and want your colleagues to continue to have access to the content you have shared, then you should transfer ownership of that content to a collaborator before you leave. If you have not shared the folder with anyone, you will need to share it before you can transfer ownership. You will also need to be the owner of the folder to complete these steps. Keep in mind that as soon as you transfer ownership of a folder, you will no longer be able to add collaborators to the folder or remove collaborators from the folder.    

To transfer ownership of a folder:

1. Click on the folder. The people with whom you are sharing the folder will display as collaborators in the right-hand pane.  

2. Click on the ellipsis beside a collaborator’s name and select Owner from the drop-down menu.

3. A pop-up message may display with information about the consequences of this action. Click Okay.

Note: If you are transferring ownership of a folder that contains a large number of subfolders, the transfer process may time out. You may need to try a few times before the transfer is successful.

I don't want to transfer ownership of my personal Box files. What happens to those files when I leave Pitt? 

When you leave the University, you will receive an email message at your University email address informing you that your University Computing Account has been converted to a "sponsored account". From the day you receive this email, you will have 14 days to transfer the personal files on your Box account to another location (for example, to a personal Box account or another cloud storage location). After that time, you will no longer be able to access your Box account at Pitt.

Both OneDrive and Box use state-of-the-art technology and industry best practices for data encryption during transit to and from the cloud, as well as while stored within each app. However, some types of data should not be stored on OneDrive and Box at all; refer to information specific to permissible data by type. For this reason, we recommend you use only the web interface (http://portal.office.com or http://pitt.box.com) or official apps to transfer data securely. If you use an app for Box or OneDrive that has been developed by a third party, you should take steps to ensure that the app transfers data using a secure method.

OneDrive and Box provide robust security for the data you store. However, due to federal ,state, and local laws and university policies and standards, please consult the University’s data classification and compliance site to determine the appropriate storage locations for different data types.

To and From OneDrive

If you are working from a PC or laptop, then you can use the Upload and Download links to move files to and from your computer. The Upload link appears at the top of the OneDrive webpage that displays your cloud file directory. In order to download a file that is on the shared drive, click once on the file name, Then right click to bring up a secondary menu. For macOS clients, this may require you to hold down the Command key first if you only have one button on your mouse. Select the Download option that should appear.

If you will be moving files to and from OneDrive and have admin rights on your system, consider downloading and installing the OneDrive for Business application. This application will create a local copy of your OneDrive cloud folder and then sync the files with the cloud when the system is connected to the network. You can work directly with these local copies of the files and the OneDrive for Business application will make sure that they are stored on the cloud. Macintosh and Windows versions of the OneDrive for Business application are available for download at https://onedrive.live.com/about/en-us/download.

Between Cloud Services (Box and OneDrive)

The easiest way to move files between the cloud services is to use a PC or laptop that has both the Box Sync and OneDrive for Business applications installed. Open both from the system tray to create windows for both. From the windows you can move files using cut/copy and paste. If you are on a system where both utilities are not available, you will have to open up the web interfaces for both OneDrive and Box and use the upload/download functions using the PC's drive as an intermediary.

Moving files back and forth from a mobile/tablet platform is possible. It requires that both mobile app versions of Box Sync and OneDrive for Business are installed and running and configured to save files locally, in a location that both apps can access. In a case like this, it may be more efficient to use a PC system instead. Student Computing Lab PCs are accessible to anyone with a Pitt student, faculty, or staff account and have both apps installed.

Using FTP (Box)

The following is a summary of the steps to establish a secure connection to Pitt Box using an FTP client.

These instructions use FileZilla software as an example. All FTP clients will use the same server and port configurations.

Step One - Set up an External Box Password for Your Pitt Box Account

Single sign-on (SSO) using Pitt Passport is not supported, so you will not be able to log in to the FTP client with Active Directory or LDAP credentials.

Before using FTP with Box, you need to set up an external Box password for your Pitt Box Account. Take the following steps:

1. Log in to Box via My Pitt (my.pitt.edu) using your University Computing account username and password.
2. Click your initials in the top right corner, then choose Account Settings.
3. On the Account tab, scroll down to the ‘Authentication’ section. Click Change Password.
4. Type the new password twice, then click Save.

Step Two - Download An FTP Client

Any FTP client can connect to Box's FTP server. The Box Team suggests using the FileZilla client>.

Note: There is no need to try to use the Pitt Box App link (via My Pitt > Box > Your Name in the top right > Apps) to download ‘Box FTP Server’ because it says “Install the FTP client of your choice.”

Step Three - Configure Your FTP Client to Use Box

To establish a secure connection to Box with your FTP client use the following settings:

• File protocol: FTP
• Host name: ftp.box.com
• Encryption: TLS/SSL implicit encryption
• Port number: Port 990 is for secure SSL connection.
• User name: Your University of Pittsburgh Computing Account Username
• Password: the External Password that you created via Box to use with your FTP client.

Here is what the FileZilla Quickconnect window looks like:


Note: You can make a one-time connection to FileZilla.

Here is what the FileZilla window with a saved connection looks like:


Note: Most settings are saved. You will have to provide your password before you can connect

Recommendations & Tips

• FTP is a great option if you need to do a one-time migration of data into Box. 
• Box does not recommend using FTP as a two-way sync mechanism. You should use the Box Sync feature to sync files. Use the following method>.
• Box recommends that no more than 150,000 files or 250GB of total data should be included in each FTP batch.
• Based on Pitt IT's Customer and Application Support experience, sending smaller batches of files (approximately 50 GB) overnight provides an effective way for file transfers to be completed.

Get Started

• Supported Browsers and Operating Systems>
• Log in

Managing Your Content

• Managing Files and Folders>
• Uploading and Downloading Files and Folders>

Share and Collaborate

• Creating Shared Links>
• Understand Collaborator Permissions>
• Comment on a File>
• Assign Tasks and Due Dates>
• View a Previous Version of a File>
• Recover a Deleted File or Folder>
• Preview a Shared File before Downloading It>

Organize and Search Your Files

• Search the Text of Files Stored on Box>
• Tag Files with Keywords>

Sync Files Between Box and Your Computer

• Install Box Drive for Windows and Mac>
• Mark files and folders for offline use>

Adjust Your Preferences

• Set My Email Notification Preferences>
• Change My Name and/or Add a Photo>

Use Box with Mobile Devices

• Box for iOS>
• Box for Android>

Useful Apps Developed by Box

• Box Edit
  Edit content directly on Box using native applications installed on your computer
• Box for Office
  Edit and share Microsoft Office without leaving your Office programs
• Box for Outlook
  Send files using sharing links and save attachments in Microsoft Outlook
• Box FTP (see the "Moving Files" section on this page)
  Establish a secure connection to Box via FTP for batch file transfers
• View all official Box apps

General

• Quick Start Guide: OneDrive for Business Essentials>
• Should I save my documents to OneDrive for Business or a team site?>
• OneDrive Videos>

   

Add and Manage Files

• Managing your files>
• Manage document versions>
• Manage your storage space>

Share and Collaborate

• Sharing files with others>
• Work with others on the same document, at the same time>
• Organize and find documents>
• Follow documents to track them>
• Store and share documents>

Sync

• Sync OneDrive for Business or site libraries to your computer>
• Troubleshooting guide for common sync issues>

Mobile Devices

• iPhone or iPad>
• Android phones and tablets>
• Windows Phone>

Sharing Link Options

When you share a file with a link, you can choose from a number of different sharing options.

• People with the link: People with the link can access and no Box account is required. For extra security, you can also set a password or expiration for the link, as well as restrict download and/or preview access for link viewers.
• People in your company: Users with a Box account and who are currently managed users of your enterprise will be able to access content via the shared link. You can set an expiration date and restrict download and/or preview access for link viewers.
  • When accessing the link, users will be asked to log into Box to verify their identity. This option will be disabled if you are not using a legitimate, validated business domain to access Box, but can be enabled if you change your log in email address.
  • Collaborators in the folder can also access content if @Company is selected
• People in this folder: Only users who have been invited to the folder can access the content in the folder.
  Note: Collaborators already have access to their content, but can easily direct one another to a specific file or folder using the shared link.
• Remove Link: This option removes and deletes the shared link assigned to that file or folder so it can no longer be accessed, even if someone has the old link.

Mobile Device Access Troubleshooting

If you are having trouble accessing Box for Pitt at m.pitt.edu from a web browser on your phone or tablet:

1. Enter your only your University email address (username@pitt.edu).
2. Tap Use Single Sign-On (SSO), then Login.
3. Enter your University Computing Account username and password, then tap Submit. You will enter the mobile site.

External Passwords

Certain apps available for Box do not support single sign-on, which means you cannot access them with your University Computing Account username. SimpleShare, an app that lets you upload and share files directly from your desktop, is one example.

To create an external password to use these apps.

1. Log in to Box via My Pitt (my.pitt.edu) using your University Computing account username and password.
2. Click your name in the top right corner, then choose Account Settings.
3. On the Account tab, scroll down to the Authentication section. Click Edit Password.
4. Type the new password twice, then click Save.

Sync Client for Box

The sync client for Box cannot sync:

• Files to Linux computers (there is no Linux version).
• Files types that include Temporary (.tmp) files, system and hidden files, Windows shortcuts or aliases on a Mac, Box Webdocs, Outlook PSTs (Personal Files), Google Docs documents, or Quickbooks files.
• Files stored on a file server.

Box and Internet Explorer 11

A vendor-managed change to Cloud Collaboration (Box) affects upload options available to Internet Explorer 11 users.

As an Internet Explorer 11 user, you no longer have use of the folder picker to select and upload folders to Box. You will still be able to select and upload files to Box.

Box recommends that Internet Explorer 11 users select one of the following options to upload folders and files:

• Use a supported browser
• Install and use Box Drive