Resolved: Service Provider Software Problem Cause of May 23 DNS Issues | Information Technology | University of Pittsburgh
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Resolved: Service Provider Software Problem Cause of May 23 DNS Issues

Thursday, May 23, 2019 - 09:17

 

11:42 a.m., Thursday, June 6

The DNS issues that BlueCat, the service provider for the University’s IP Address Management (IPAM) solution, acknowledged were caused by a problem with their software have remained stable for 14 days.

Pitt Information Technology has verified the root cause of the problem, implemented a temporary solution, and continues to work with BlueCat engineers to complete a permanent resolution.

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.

4:48 p.m., Wednesday, May 29

Update: BlueCat, the service provider for the University’s IP Address Management (IPAM) solution, has confirmed that a problem with their software caused the DNS issue that affected network service at the University of Pittsburgh on May 23. Other BlueCat customers were also affected.

Pitt Information Technology has implemented a temporary solution while BlueCat engineers work on a permanent resolution to the software issue. We remain actively engaged with the vendor and continue to monitor the issue.  

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement

8:39 a.m., Friday, May 24

Update: The network DNS issues are stable. We are continuing to monitor the issue and are engaged with the vendor.  

9:17 a.m., Thursday, May 23, 2019

A DNS issue is affecting wired and Wi-Fi service on the Pittsburgh campus. Pitt Information Technology is working with the vendor to restore service as quickly as possible. Updates will be posted as they become available.

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.