Resolved: Service Provider Issue Affecting "Call Me" Option for Multifactor Authentication | Information Technology | University of Pittsburgh
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Resolved: Service Provider Issue Affecting "Call Me" Option for Multifactor Authentication

Monday, November 5, 2018 - 10:54

 

1:28 p.m., Monday, Nov. 5, 2018

Duo has resolved the issue that affected the “Call Me” option for multifactor authentication earlier today. Full service has been restored.

11:45 a.m., Monday, Nov. 5, 2018

Duo has taken steps to resolve the issue that affected the “Call Me” option for multifactor authentication earlier today. They are continuing to monitor the issue and will post an update when they have confirmed it is fully resolved.

10:54 a.m., Monday, Nov. 5, 2018

Duo, the service provider for the University’s multifactor authentication service, is experiencing an issue with its service that is affecting the ability to use the “Call Me” option to authenticate to Pitt Passport-protected services. The Duo “Send Me a Push” and “Enter a Passcode” options are not affected by this issue and can still be used to log in.

Duo is aware of the issue and working to restore full service as quickly as possible. Updates will be posted as they become available.

Please contact the 24/7 Technology Help Desk at 412 624-HELP (4357) if you have any questions about this announcement.