Phishing Alert: "Upgrade Your Mailbox" Scam Attemps to Collect Your Username and Password | Information Technology | University of Pittsburgh

Phishing Alert: "Upgrade Your Mailbox" Scam Attemps to Collect Your Username and Password

Tuesday, September 5, 2017 - 11:23

Computing Services and Systems Development (CSSD) is responding to a new email phishing scam that asks users to upgrade their mailbox by clicking on a link. The email, which claims to be from ITS services, states that ITS services is performing a cleanup of user accounts. The email contains a link to a harmful website that attempts to collect your username and password.

The following is a sample of the recent fraudulent email. If you receive this message (or any message similar to it), please report it as a phishing scam by forwarding the email message as an attachment to Detailed instructions on reporting scams are available at


Subject: AW: 12.06GB

ITS service maintenance team will be working online today for cleanup. reason for this mail is to create more space for our newly employed faculty and staff member' and also

we are increasing our mailbox service quota to 12.06GB for more space and to empty all spam and junk folder. all our current staff and faculty member's are hereby advice to

upgrade their mailbox for upgrade kindly click on.

ITS MAINTENANCE (link removed)

ITS service Team

© Copyright 2017.

All Rights Reserved


The link in the phishing email directs user to a harmful website (shown below) that attempts to collect your username and password.

CSSD strongly recommends that you do not reply to unsolicited emails or emails from unverifiable sources. Avoid clicking on links contained in such emails, as these may lead to sites that contain harmful software. If a link looks suspicious, you can hover over the link with your mouse to preview the URL without clicking on it.

In addition, CSSD recommends that all users install Symantec Endpoint Protection software and use the LiveUpdate feature to get the latest virus definitions. As a complement to Symantec Endpoint Protection, CSSD offers Malwarebytes Premium for individuals and departments at no cost. Students, faculty, and staff can download Malwarebytes and Symantec Endpoint Protection at no cost through the Software Download Service at My Pitt. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the Technology Help Desk at 412-624-HELP [4357] if you have any questions regarding this announcement.