Phishing Alert: Transfer Returns Online Banking Scam | Information Technology | University of Pittsburgh

Phishing Alert: Transfer Returns Online Banking Scam

Wednesday, June 8, 2016 - 22:47


Computing Services and Systems Development (CSSD) is responding to a new email phishing scam that claims to be from "Chase Bank Customer Services". The email claims a wire transfer from your account was received by one of their customers, and they need you to reply to the email message in order to transfer the funds back to you.

The following is a sample of the recent fraudulent email. If you receive this message (or any message similar to it), please report it as a phishing scam by forwarding the email message as an attachment to Detailed instructions on reporting scams are available at


From: Chase Bank Customer Services

Subject: Tranfer Returns

This e-mail has been sent to you by JPMorgan Chase amp; Bank.

Online Banking Chase ALERT: A wire transfer initiated from your company bank account was received in error into our customer's account and will have to be returned to your accounts team.Provide email contact of the personell that initiates wire transfer in your organisation so the funds can be returned immediately.

IMPORTANT NOTE: If we do not receive the appropriate email contact within 48 hours, you might loose the transfer funds or be subject to more scrutiny to recover the funds.

Sincerely,  Chase Online(SM) 


CSSD strongly recommends that you do not reply to unsolicited emails or emails from unverifiable sources. Avoid clicking on links contained in such emails, as these may lead to sites that contain harmful software. If a link looks suspicious, you can hover over the link with your mouse to preview the URL without clicking on it.

In addition, CSSD recommends that all users install Symantec Endpoint Protection software and use the LiveUpdate feature to get the latest virus definitions. As a complement to Symantec Endpoint Protection, CSSD offers Malwarebytes Premium for individuals and departments at no cost. Students, faculty, and staff can download Malwarebytes and Symantec Endpoint Protection at no cost through the Software Download Service at My Pitt. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the Technology Help Desk at 412-624-HELP [4357] if you have any questions regarding this announcement.