Phishing Alert: Pending Message Scam from Fake Help Desk Address | Information Technology | University of Pittsburgh

Phishing Alert: Pending Message Scam from Fake Help Desk Address

Thursday, August 4, 2016 - 08:49


Computing Services and Systems Development (CSSD) is responding to a new email phishing scam that appears to come from the email address. It claims you have pending email messages that will not be delivered until you click a link. The link directs readers to a harmful site that attempts to collect their username and password.

The following is a sample of the recent fraudulent email. If you receive this message (or any message similar to it), please report it as a phishing scam by forwarding the email message as an attachment to Detailed instructions on reporting scams are available at


Subject: Pending Messsage

Dear User ,

your two incoming mails were placed on pending status due to the recent upgrade to our database,

In order to receive the messages CLICK HERE <link removed> to login and wait for responds from HELP DESK

We apologize for any inconvenience and appreciate your understanding.


University of Pittsburgh.


CSSD strongly recommends that you do not reply to unsolicited emails or emails from unverifiable sources. Avoid clicking on links contained in such emails, as these may lead to sites that contain harmful software. If a link looks suspicious, you can hover over the link with your mouse to preview the URL without clicking on it.

In addition, CSSD recommends that all users install Symantec Endpoint Protection software and use the LiveUpdate feature to get the latest virus definitions. As a complement to Symantec Endpoint Protection, CSSD offers Malwarebytes Premium for individuals and departments at no cost. Students, faculty, and staff can download Malwarebytes and Symantec Endpoint Protection at no cost through the Software Download Service at My Pitt. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the Technology Help Desk at 412-624-HELP [4357] if you have any questions regarding this announcement.