Phishing Alert: New Variation of “Cannot Display This Email” Scam | Information Technology | University of Pittsburgh

Phishing Alert: New Variation of “Cannot Display This Email” Scam

Monday, September 24, 2018 - 08:36


Pitt Information Technology is responding to a new variation of an email phishing scam that claims to be a reply to a recent email message. The body of the scam email says the message cannot be displayed and prompts the user to click a link to read the full message. The link takes readers to a web page that attempts to collect the reader's password. The email scam may appear to originate from a University email address or from an external email address. 

The following is a screenshot of the recent fraudulent email. If you receive this message (or any message similar to it), please report it as a phishing scam by forwarding the email message as an attachment to Detailed instructions on reporting scams are available at our phishing awareness page.


Fraudulent Cannot Show This Message Email


The link in the phishing email directs readers to a fraudulent Pitt login page, similar to the one shown below: 

Fraudulent Pitt Login Page

Pitt IT strongly recommends that you do not reply to unsolicited emails or emails from unverifiable sources. Avoid clicking on links contained in such emails, as these may lead to sites that contain malicious software. If a link looks suspicious, you can hover over the link with your mouse to preview the URL without clicking on it.

In addition, Pitt IT recommends that all users install Antivirus (Symantec Endpoint Protection) software and use the LiveUpdate feature to get the latest virus definitions. As a complement to Symantec Endpoint Protection, Pitt IT offers Anti-Malware (Malwarebytes) for individuals and departments at no cost. Students, faculty, and staff can download Malwarebytes and Symantec Endpoint Protection at no cost through the Software Download Service at My Pitt. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.