Phishing Alert: Mailbox Storage Limit Scam | Information Technology | University of Pittsburgh

Phishing Alert: Mailbox Storage Limit Scam

Tuesday, February 7, 2017 - 15:20


Computing Services and Systems Development (CSSD) is responding to a new email phishing scam that claims the recipient's mailbox has exceeded its storage limit and will no longer be able to send mail. The email prompts the user to click a link and provide their password to remove the block from their email account.

The following is a sample of the recent fraudulent email. If you receive this message (or any message similar to it), please report it as a phishing scam by forwarding the email message as an attachment to Detailed instructions on reporting scams are available at


Subject: Pitt Account Services

Your Mail Box Exceeded it storage limit CLICK HERE <LINK REMOVED> TO UNBLOCK Fill and click SUBMIT for more space or you wont be able to send Mail.


The link in the email message takes readers to a page similar to the following that attempts to collect their login credentials:

Fake login screen

CSSD strongly recommends that you do not reply to unsolicited emails or emails from unverifiable sources. Avoid clicking on links contained in such emails, as these may lead to sites that contain harmful software. If a link looks suspicious, you can hover over the link with your mouse to preview the URL without clicking on it.

In addition, CSSD recommends that all users install Symantec Endpoint Protection software and use the LiveUpdate feature to get the latest virus definitions. As a complement to Symantec Endpoint Protection, CSSD offers Malwarebytes Premium for individuals and departments at no cost. Students, faculty, and staff can download Malwarebytes and Symantec Endpoint Protection at no cost through the Software Download Service at My Pitt. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the Technology Help Desk at 412-624-HELP [4357] if you have any questions regarding this announcement.