Phishing Alert: Mailbox Storage Limit Notice | Information Technology | University of Pittsburgh

Phishing Alert: Mailbox Storage Limit Notice

Thursday, January 15, 2015 - 08:46


Computing Services and Systems Development (CSSD) is responding to reports of a new email phishing scam being received by members of the University community. The email claims that you  have exceeded your mailbox storage limit and that you must click on a link to upgrade your mailbox so that you can continue to receive messages. The email message actually links to a harmful Web site.

If you receive this message (or any message similar to it), delete it without replying, opening any attachments, or clicking on any links within the email. The following is a sample of the recent fraudulent email.



Subject: helpdesk


You have exceeded the storage limit set by your administrator; you will not be able to receive new mails until you upgrade your mailbox portal. To Upgrade - > Click Here: (URL removed)



System Administrator.



CSSD strongly recommends that you do not reply to unsolicited emails or emails from unverifiable sources. Avoid clicking on links contained in such emails, as these may lead to sites that contain harmful software. If a link looks suspicious, you can hover over the link with your mouse to preview the URL without clicking on it.

In addition, CSSD recommends that all users install Symantec Endpoint Protection software and use the LiveUpdate feature to get the latest virus definitions. As a complement to Symantec Endpoint Protection, CSSD offers a free version of Malwarebytes for individuals and departments. Students, faculty, and staff can download Malwarebytes and Symantec Endpoint Protection at no cost through the Software Download Service at My Pitt. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the Technology Help Desk at 412 624-HELP [4357] if you have any questions regarding this announcement.