Phishing Alert: Library Account Expiration Scam | Information Technology | University of Pittsburgh

Phishing Alert: Library Account Expiration Scam

Monday, January 2, 2017 - 19:49


Computing Services and Systems Development (CSSD) is responding to a new email phishing scam that claims your library account has expired and that you must log in to reactivate it or it will be closed automatically. The link in the body of the email message directs the user to a malicious webpage that mimics the University's Pitt Passport login page and attempts to steal the user's credentials. The email scam appears to originate from a non-University email address, but it includes a Pitt phone number in the email signature.

The following is a sample of the recent fraudulent email. If you receive this message (or any message similar to it), please report it as a phishing scam by forwarding the email message as an attachment to Detailed instructions on reporting scams are available at


Subject: Library Account


Your library account has expired, therefore you must reactivate it immediately or it will be closed automatically. If you intend to use this service in the future, you must take action at once!
To reactivate your account, simply visit the following page and login with your library account.
Login Page <link removed>
University Library System
Phone:(412) 624-4141


The link in the phishing email directs readers to a malicious webpage (shown below) that mimics the University's Pitt Passport login page. Remember that the real Pitt Passport login page always begins with in the address bar.

Library account phishing scam

CSSD strongly recommends that you do not reply to unsolicited emails or emails from unverifiable sources. Avoid clicking on links contained in such emails, as these may lead to sites that contain harmful software. If a link looks suspicious, you can hover over the link with your mouse to preview the URL without clicking on it.

In addition, CSSD recommends that all users install Symantec Endpoint Protection software and use the LiveUpdate feature to get the latest virus definitions. As a complement to Symantec Endpoint Protection, CSSD offers Malwarebytes Premium for individuals and departments at no cost. Students, faculty, and staff can download Malwarebytes and Symantec Endpoint Protection at no cost through the Software Download Service at My Pitt. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the Technology Help Desk at 412-624-HELP [4357] if you have any questions regarding this announcement.