Phishing Alert: Important Message from ITS Help Desk Scam | Information Technology | University of Pittsburgh

Phishing Alert: Important Message from ITS Help Desk Scam

Tuesday, July 19, 2016 - 18:42


Computing Services and Systems Development (CSSD) is responding to a new email phishing scam that claims to be an important message from the "ITS Help Desk". The link in the email scam directs readers to a harmful Web page that looks similar to the Pitt Passport login page. Remember that the real Pitt Passport login page will always begin with in the address bar. The email scam may originate from an address or from an address outside the University.

The following is a sample of the recent fraudulent email. If you receive this message (or any message similar to it), please report it as a phishing scam by forwarding the email message as an attachment to Detailed instructions on reporting scams are available at


You have new important message from the Faculty/Staff
Click here to read [link removed]
Thank you ITS Help Desk
All rights reserved.


The link in the phishing email directs readers to a malicious Web page that looks like the Pitt Passport login page. The page attempts to collect your username and password. Remember that the real Pitt Passport login page will always begin with in the address bar.

Fake Pitt Passport login page

CSSD strongly recommends that you do not reply to unsolicited emails or emails from unverifiable sources. Avoid clicking on links contained in such emails, as these may lead to sites that contain harmful software. If a link looks suspicious, you can hover over the link with your mouse to preview the URL without clicking on it.

In addition, CSSD recommends that all users install Symantec Endpoint Protection software and use the LiveUpdate feature to get the latest virus definitions. As a complement to Symantec Endpoint Protection, CSSD offers Malwarebytes Premium for individuals and departments at no cost. Students, faculty, and staff can download Malwarebytes and Symantec Endpoint Protection at no cost through the Software Download Service at My Pitt. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the Technology Help Desk at 412-624-HELP [4357] if you have any questions regarding this announcement.