Phishing Alert: Fake CSSD Maintenance Alert Mimics Pitt Passport Login Page | Information Technology | University of Pittsburgh

Phishing Alert: Fake CSSD Maintenance Alert Mimics Pitt Passport Login Page

Friday, March 3, 2017 - 11:56


Computing Services and Systems Development (CSSD) is responding to a new email phishing scam that claims to be from CSSD about emergency maintenance scheduled for today. The link directs readers to a harmful site that mimics the Pitt Passport login page and attempts to collect their username and password. The email scam appears to originate from a fraudulent University address that begins with cssd-maintenance.

The following is a sample of the recent fraudulent email. If you receive this message (or any message similar to it), please report it as a phishing scam by forwarding the email message as an attachment to Detailed instructions on reporting scams are available at


Subject: Emergency Maintenance Notification from CSSD Office

On Friday, March 3, the Office of CSSD will be performing emergency maintenance beginning at 12:01 AM on the data storage system. During this emergency maintenance the following systems will be affected: Printing Service and PITT Library Catalog. E-mail services will remain available during this maintenance.

Refer to <Link removed> for details on services that are expected to be interupted hence the maintenance.

We apologize for the limited advanced notice and this unavoidable inconvenience. We appreciate your understanding as we perform this critical maintenance to ensure the highest levels of service and reliability.

(Computing Services and Systems Development)


The link in the phishing email directs readers to a malicious webpage (shown below) that mimics the Pitt Passport login page. Remember that the real Pitt Passport login page always begins with in the address bar.

Fake Pitt Passport page

CSSD strongly recommends that you do not reply to unsolicited emails or emails from unverifiable sources. Avoid clicking on links contained in such emails, as these may lead to sites that contain harmful software. If a link looks suspicious, you can hover over the link with your mouse to preview the URL without clicking on it.

In addition, CSSD recommends that all users install Symantec Endpoint Protection software and use the LiveUpdate feature to get the latest virus definitions. As a complement to Symantec Endpoint Protection, CSSD offers Malwarebytes Premium for individuals and departments at no cost. Students, faculty, and staff can download Malwarebytes and Symantec Endpoint Protection at no cost through the Software Download Service at My Pitt. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the Technology Help Desk at 412-624-HELP [4357] if you have any questions regarding this announcement.