Phishing Alert: Email Account Suspension Scam | Information Technology | University of Pittsburgh

Phishing Alert: Email Account Suspension Scam

Monday, August 10, 2015 - 12:27


Computing Services and Systems Development (CSSD) is responding to a new email phishing scam that claims your email account will be suspended unless you click on a link.

The following is a sample of the recent fraudulent email. If you receive this message (or any message similar to it), delete it without replying, opening any attachments, or clicking on any links within the email.


Your email account will soon be suspended (Reason: Yearly quota maintenance).

To update your email account, Please CLICK HERE <URL removed> immediately for reactivation of your mail account. This mail is sent to you from our secured CSSD service Center. Please follow instruction on this message and your account will be updated within 24 hours.

We sincerely apologize for the unusual problem.

Thank you for using our online services.



The link in the phishing email directs readers to a login page that looks similar to the page shown below. The page attempts to collect your username and password. 

Fake Login page

CSSD strongly recommends that you do not reply to unsolicited emails or emails from unverifiable sources. Avoid clicking on links contained in such emails, as these may lead to sites that contain harmful software. If a link looks suspicious, you can hover over the link with your mouse to preview the URL without clicking on it.

In addition, CSSD recommends that all users install Symantec Endpoint Protection software and use the LiveUpdate feature to get the latest virus definitions. As a complement to Symantec Endpoint Protection, CSSD offers a free version of Malwarebytes for individuals and departments. Students, faculty, and staff can download Malwarebytes and Symantec Endpoint Protection at no cost through the Software Download Service at My Pitt. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the Technology Help Desk at 412-624-HELP [4357] if you have any questions regarding this announcement.