Phishing Alert: Account Update Message Scam | Information Technology | University of Pittsburgh

Phishing Alert: Account Update Message Scam

Wednesday, October 12, 2016 - 16:56


Computing Services and Systems Development (CSSD) is responding to a new email phishing scam that claims that the user's Pitt Passport account requires immediate action. The message contains a link to a malicious Web page. The email scam appears to originate from the University.

The following is a sample of the recent fraudulent email. If you receive this message (or any message similar to it), please report it as a phishing scam by forwarding the email message as an attachment to Detailed instructions on reporting scams are available at


Subject: Account Update

Fake Pitt logo

Dear user,


Your Pitt mail passport account requires your immediate action.

Regards, .

CLICK HERE TO VIEW (link removed)

University of Pittsburgh


Please do not reply to this message. Mail sent to this address cannot be answered.


The link in the phishing email directs readers to a malicious Web page (shown below) that mimics the Pitt Passport login page and attempts to collect your username and password.

Fake Pitt Passport page

CSSD strongly recommends that you do not reply to unsolicited emails or emails from unverifiable sources. Avoid clicking on links contained in such emails, as these may lead to sites that contain harmful software. If a link looks suspicious, you can hover over the link with your mouse to preview the URL without clicking on it.

In addition, CSSD recommends that all users install Symantec Endpoint Protection software and use the LiveUpdate feature to get the latest virus definitions. As a complement to Symantec Endpoint Protection, CSSD offers Malwarebytes Premium for individuals and departments at no cost. Students, faculty, and staff can download Malwarebytes and Symantec Endpoint Protection at no cost through the Software Download Service at My Pitt. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the 24/7 Help Desk at 412-624-HELP [4357] if you have any questions regarding this announcement.