Phishing Alert: Account Error Notice Mimics Pitt Passport Login Page | Information Technology | University of Pittsburgh

Phishing Alert: Account Error Notice Mimics Pitt Passport Login Page

Thursday, March 23, 2017 - 16:48


Computing Services and Systems Development (CSSD) is responding to a new email phishing scam that claims there is an error in your account and that you must resolve the error by clicking on a link. The link directs readers to a harmful site that mimics the Pitt Passport login page and attempts to collect their username and password. The email scam appears to originate from a fraudulent University address that claims to be from Mailing Services at Pitt.

The following is a sample of the recent fraudulent email. If you receive this message (or any message similar to it), please report it as a phishing scam by forwarding the email message as an attachment to Detailed instructions on reporting scams are available at


Subject: Important E-mail Notification

Dear Faculty/Staff,

There is an error on your account, we huge you to resolve this error so you can enjoy the new features of your account.

Kindly click on <LINK REMOVED> to resolve this error.


NOTE: If this error is not resolved your messages will permanently delete and you may not have access to your mail.

Account Service

University of Pittsburgh


The link in the phishing email directs readers to a malicious webpage (shown below) that mimics the Pitt Passport login page. Remember that the real Pitt Passport login page always begins with in the address bar.

Fake Pitt Passport page

CSSD strongly recommends that you do not reply to unsolicited emails or emails from unverifiable sources. Avoid clicking on links contained in such emails, as these may lead to sites that contain harmful software. If a link looks suspicious, you can hover over the link with your mouse to preview the URL without clicking on it.

In addition, CSSD recommends that all users install Symantec Endpoint Protection software and use the LiveUpdate feature to get the latest virus definitions. As a complement to Symantec Endpoint Protection, CSSD offers Malwarebytes Premium for individuals and departments at no cost. Students, faculty, and staff can download Malwarebytes and Symantec Endpoint Protection at no cost through the Software Download Service at My Pitt. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the Technology Help Desk at 412-624-HELP [4357] if you have any questions regarding this announcement.