Next Generation Telephony Implementation | Information Technology | University of Pittsburgh

Next Generation Telephony Implementation

Service Overview

This project is currently moving faculty and staff phone numbers from the traditional voice service to voice over IP-based (VoIP) Skype for Business. This involves migrating telephone extensions from the University's dedicated Avaya voice system to the Microsoft PBX. When completed, this migration will enable the University to realize significant cost savings while providing a unified communications platform for faculty and staff that will include voice, email, instant messaging, presence, and web conferencing all managed from a single, cloud-based source.

Prior to this project, the University supported most office landline telephony services on a dedicated Avaya voice system. The widespread adoption of VoIP services has presented an opportunity to reduce costs and offer a unified communications service utilizing Microsoft's Skype for Business service that is integrated with Office 365. This integration enables users to place and receive calls using more than just traditional ten-digit dialing. With full Office 365 integration, a Skype-compatible handset can be used to place calls to recipients in a user's email contacts list, or from any address in the University's online directory. 

Project Plan

Last updated on May 26, 2017

This project will migrate most telephony handset customers from the Avaya PBX to the Skype for Business cloud PBX. This will require that all current handsets be replaced with handsets or PC headsets that are compatible with Skype for Business. This project will also involve the creation of a flat-rate billing model to replace the current call billing structure.

Project Goals

  • Formation of the Project Team: Completed on August 19, 2016
  • Architecture, Plan and Design Specification: Completed on October 19, 2016
  • Identification of Resources and Requisition of Capital Items: November 14, 2016
  • Testing and Implementation: In Progress
  • Post Project Analysis and Report: Not Started

Related links

Visit the Skype for Business Help page>


In Progress