Secure Remote Access: Accessing Online Resources with Network Connect | Information Technology | University of Pittsburgh

Secure Remote Access: Accessing Online Resources with Network Connect


The Secure Remote Access Service provides students, faculty, and staff with the ability to connect to restricted University resources while off campus, using Wireless PittNet, or using Wireless-PittNet-Fast. The service encrypts traffic between a user's computer and the University's network. This page explains how to use the service in Network Connect mode. The Pulse client is the recommended method for establishing a connection in Network Connect mode.  

Before You Begin

You must be approved by your Responsibility Center Administrator to access Network Connect. To arrange to have the Network Connect role configured for your computer, contact the Technology Help Desk at 412 624-HELP [4357] or submit a request online.

Specific security features must be active on your computer while using the Secure Remote Access service. Before connecting through the Network Connect connection method, your computer will be scanned by a Health Check. The Health Check will check your computer for the following items:

  • Operating system is Windows Vista with Service Pack 1, Windows 7, or Windows 8.
    Note: Macintosh and Linux systems pass the health check.
  • Microsoft Automatic Software Update turned on so you can receive the latest security patches.
  • The latest version of Symantec Endpoint Protection with Live Update turned on so you can receive the latest virus definitions.
  • A software firewall must be installed and enabled on your computer.

Using the Pulse Client with Network Connect

The Pulse client is the recommended method for establishing a remote desktop connection to your office computer or for accessing departmental databases and servers that reside behind network firewalls. It is easier to use and delivers faster performance than the existing Network Connect client. You can download the Pulse client from the Software Download Service at My Pitt.

Note: IThe Pulse Secure client is available for download at for individuals who do not have access to the Software Download Service through My Pitt. No University login is required.