PittNet (Wi-Fi): PittNet Updates May Require a Few Extra Steps to Connect | Information Technology | University of Pittsburgh
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PittNet (Wi-Fi): PittNet Updates May Require a Few Extra Steps to Connect

We are constantly working to enhance our PittNet Wi-Fi service. Due to past upgrades of the certificates that are used to connect to our network, you may need to take additional steps to connect. Some devices will reconnect without any issue. 

Take These Steps if You Have Trouble Connecting

To ensure a smooth transition and uninterrupted network service, please refer to the steps below.  

PittNet Wi-Fi: From a Phone or Tablet

Some phones and tablets will reconnect to PittNet Wi-Fi without your having to take any action at all. On other devices, a pop-up message similar to the one shown below may prompt you to trust or install a new certificate. If a prompt similar to the one shown below appears, trust the certificate. You should then be able to connect to PittNet Wi-Fi.
Certificate warning on iPhone
 
If you do not receive a prompt and have trouble connecting to PittNet Wi-Fi, complete these steps:
  1. Delete or forget Wireless PittNet from your list of known networks.
  2. Re-connect to Wireless PittNet.

PittNet Wi-Fi: From a Computer

Some computers will reconnect to PittNet Wi-Fi without your having to take any action at all. On other computers, a pop-up message similar to the one shown below may prompt you to connect. If a prompt similar to the one shown below appears, simply click Connect.

Windows PC certificate warning

If you do not receive a prompt and have trouble connecting to Wireless PittNet, please contact the 24/7 IT Help Desk at 412-624-HELP (4357) or submit a help request online.

Network Ports in Classrooms or Public Locations

Staff or faculty planning to connect to public ports in classrooms or conference rooms should run the Wired Network Configuration Wizard. Complete these steps before connecting your computer to the network port: 

  1. Log in to My Pitt (my.pitt.edu).
  2. Click Software Download Service Login in the right-hand column.
  3. Search for Wired Network Configuration Wizard.
  4. Click the option for your operating system (Mac or Windows), and then click Download All Files.
  5. Open the file and run the automated network configuration tool. This will update your computer.

If you are not able to automatically connect

If you are unable to automatically connect your computer to PittNet Wi-Fi or Wired, connect manually using the Help/How To instructions specific to your system.