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Phone: Common Features
These commonly used telephone features will save you time.
Feature |
Description |
Instructions |
Call Forwarding |
Forward calls to another University phone. |
To activate, press [*] [2] from your phone. Enter the five-digit extension to which you want your calls to be forwarded. You will hear a confirmation tone. Hang up the handset. To deactivate, press [#] [2]. You will hear a confirmation tone. Hang up the handset. |
Call Pickup |
Answer another ringing phone in your department. Must be enabled in advance by Pitt IT. |
Press [#] [4]. |
Conference Calls |
Conduct a conference call with up to three parties on basic phones. |
Press the switch hook. Dial the new party. Press the switch hook to connect the party into the conference. |
Last Number Redial |
Quickly redial the last number you called. |
Press [*] [4]. |
Priority Call |
A three-ring burst is sent to alert your party that your call is urgent. |
Dial your party's number, then press [*] [1] . |
Send Call |
Send calls directly to your voicemail. |
Press [*] [3] to activate. Press [#] [3] to deactivate. |
Speed Dialing |
Quickly dial frequently used phone numbers. Available only on phones with programmable buttons. |
Press the speaker button. Press [*] [0] Press button you want to program. Dial your party's number. Press the button you programmed again. You will hear a three-beep confirmation. |
Transfer a Call |
Transfer a call from your phone to another party. |
Press the switch hook and listen for the dial tone. Dial the number to which you want to transfer the caller. When the party answers, tell him/her that you are transferring a call. Hang up and the call will be transferred. |
Need help?
Call the 24/7 IT Help Desk at 412-624-HELP (4357) or submit a help request online.