Directory Services: How to Change a Designated Responsibility Center Administrator | Information Technology | University of Pittsburgh

Directory Services: How to Change a Designated Responsibility Center Administrator


Responsibility Center Administrators can perform the following tasks:

  • Add additional email addresses (called email aliases) to individual accounts and groups 
  • Create and modify Exchange resources (used to schedule rooms, equipment, and services) 
  • Restrict who can send email to a group 
  • Require authentication to be able to send email to a group 
  • Convert groups between “mail-enabled” and “not mail-enabled” 
  • Show or hide groups within the Global Address List 
  • Grant “full access” or “send-as” rights to Resource Account mailboxes 
  • Set a customized out-of-office message for a user in your responsibility center who is no longer with the University

If you require assistance using the Account Administrator Change Request form, please contact the 24/7 IT Help Desk at 412-624-HELP (4357).

Complete the Form

As an RC Admin, you will have access to the RC Administrators SharePoint site.

To access the RC Administrators Change Request Form, you must use a Java-enabled browser.

Note 1: Some browsers such as Internet Explorer, Safari, and some older versions of Chrome or Firefox can run Java, while others cannot. To learn more about how to configure your web browser to run Java, use the following resources:

Note 2: If you cannot access this community on My Pitt, the change request form is here.

  1. Log in to My Pitt with your University Computing Account username and password.
  2. Search AskCathy for RC Administrator.
    AskCathy Search Bar
  3. Click RC Account Administration from the results to launch the SharePoint site.
    RC Account Administration Task
  4. Click Submitting the online form in the right-hand column.
    Manage Account RC Administrator
  5. Your username and contact information will be pre-populated for you, as well as the Responsibility Centers you control.
    Federated Authorization Request Form
  6. Select the Add or Remove options you wish to perform, then enter the computing account of the users you wish to modify. Their information will be retrieved from the directory.
  7. You must also identify the Approving user. This is a Responsibility Center Head, or someone with the appropriate responsibilities to approve such a request. This request will not be processed without their approval.
  8. If desired, you may also enter an additional user who will be notified upon the completion of this request. This selection is in addition to the submitter, approver, and users being changed.
  9. When you are finished, click Submit Form.

Once the form is submitted, the Approving user will receive an email notification to approve this request. Upon approval, it will be processed by Pitt Information Technology Security.

Sign a Responsibility Center Administrator Change Request

  1. You will receive an email notification when a form has to be signed that needs your approval. Click the email link to the form that needs to be signed.
    Notification Email
  2. Enter your University Computing Account username and password.
    Note: The change request service uses the Pitt Passport single sign-on service for multifactor authentication.
    Pitt Passport Login Page
  3. You will be presented with the submitted form.
    Federated Authorization Request Form
  4. To edit the form edit, you must Check out the formCheck Out Icon by clicking the in the bottom toolbar.
    Check Out Button
  5. A comment box is displayed. Click OK.
    Comment Box
  6. Now the form is editable.
  7. Press the Click to Sign box.
    Note: Only the Approving user will be able to sign the form.
    Click to Sign Button
  8. Once completed, Check in the form.
    Check In Button
    Note: If you are prompted to check in the form, select Yes.
  9. The form will be routed to Pitt IT Security for processing. Users will be notified once it has been completed.